Angela Plante

Dynamic Case Manager with a proven track record at Amazon, excelling in care coordination and regulatory compliance. Expert in patient advocacy and crisis intervention, achieving a 15% reduction in processing time through effective communication and documentation. Committed to enhancing employee support and fostering seamless transitions back to work.

• Amazon, Seattle, WA, Case Manager/Disability Leave Services/Pregnancy, 01/01/22, Present, Manage comprehensive leave administration process for employees, ensuring clear communication of responsibilities and documentation for FMLA eligibility and accommodations., Coordinate with employees to facilitate modified work schedules and oversee smooth transition back to work, including all necessary follow-ups., Maintain up-to-date knowledge of FMLA, ADA, and pertinent state and local leave laws to advise both employees and management effectively., Ensure confidentiality and accuracy in record-keeping for all leave and accommodation requests., Act as liaison between employees on leave and managers to support ongoing communication and address any concerns during leave period., Effectively managed and tracked leave cases, ensuring full regulatory compliance while maintaining accurate documentation, resulting in 15% reduction in processing time., Resolved intricate leave cases by delivering customized solutions, enhancing compliance and reducing case resolution time., Surpassed performance metrics, achieving top rankings in quality assessments and delivering exceptional case management results.
• Wellthy Care Coordination, New York, NY, Care Coordinator/Case Manager/DEI Council Liaison, 01/01/19, 12/31/22, Conducted comprehensive assessments of client medical, emotional, psychological, and social needs to inform personalized care plans., Collaborated with hospital social workers to develop effective discharge strategies, ensuring continuity of care., Guided clients through intricacies of Medicare, Medicaid, and private insurance benefits., Maintained diligent documentation of client interactions, care plans, and required follow-up actions., Championed diversity, equity, and inclusion within organization by actively participating in DEI Council, providing feedback, and aiding in development of inclusive policies and practices., Managed diverse case responsibilities while ensuring adherence to regulatory standards, improving compliance rates by 25% and supporting organizational goals., Implemented mentoring initiative by enhancing new hire integration and onboarding, resulting in 30% reduction in ramp-up time and improved team cohesion., Improved client care by streamlining compliance and quality enhancement processes, leading to 20% increase in care coordination efficiency and regulatory adherence.
• United HealthCare Services, Inc., Minnetonka, MN, Clinical Care Coordinator, 01/01/16, 12/31/19, Conducted comprehensive consultations with patients and families to assess health concerns and outline appropriate care strategies., Educated individuals on managing health conditions, medications, and adherence to prescribed treatment regimens., Formulated personalized care plans and collaborated with multidisciplinary team to coordinate patient appointments and interventions., Played key role in facilitating access to healthcare services, enhancing preventive care measures, and steering patients away from unnecessary emergency room visits., Managed over 100 cases simultaneously, enhancing patient care continuity and streamlining transitions between care settings to improve overall service delivery., Reduced emergency room visits by 25% through promotion of preventive care and enhanced accessibility to healthcare services.
• Madigan Army Medical Center, Tacoma, WA, Audiology Technician, 01/01/14, 12/31/16, Assessed and diagnosed auditory and balance disorders, providing comprehensive treatment plans tailored to individual patient needs and concerns., Fitted and dispensed hearing aids, ensuring optimal auditory assistance for patients., Delivered counseling to patients and families on communication strategies, including lip reading and assistive technology use., Conducted follow-ups to monitor patient progress and adjusted care plans accordingly., Educated patients on hearing conservation techniques to prevent further auditory damage., Assisted in research initiatives for advancing treatments in hearing and balance disorders, contributing to development of innovative care solutions., Created targeted training program for ear fittings, boosting team efficiency and improving patient outcomes., Analyzed diagnostic outcomes to accurately identify patient needs, enhancing overall care quality and efficiency.
• DoDEA, Schweinfurt, DE, School Registrar/Secretary, 01/01/11, 12/31/14, Administered first aid and medication under guidance of healthcare professionals, ensuring student well-being., Managed comprehensive student records, including enrollment and health documentation, to comply with various regulatory standards., Coordinated communication efforts among students, staff, and parents regarding enrollment and graduation requirements., Oversaw maintenance of essential records such as schedules, budget entries, and attendance for audit readiness., Streamlined office operations through effective record-keeping and clerical support., Facilitated the preparation and distribution of academic reports, including report cards and attendance summaries., Optimized document management processes, increasing processing speed by 30% through implementation of integrated system for forms and correspondence., Streamlined grade check and failure letter distribution, enhancing stakeholder communication efficiency and reducing processing time by 25%., Enhanced precision of student emergency records, increasing safety compliance and reducing response time by 30%.

• Adept at implementing strategic solutions, reducing processing times, and delivering exceptional service in challenging environments.
• Recognized for strong problem-solving skills, proactive communication, and commitment to maintaining high standards in case management and employee support.
• Master of Science in Healthcare Leadership from Western Governors University, Salt Lake City, UT, with expertise in advanced healthcare management and strategic leadership.