Angela Plascencia
Hayward,California
Summary
Successful at directing team operations and strengthening processes for maximum productivity. Experienced in directing cargo movements and maintaining security. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Air Ramp Supervisor
United Parcel Service, UPS
10.2022 - Current
- Enhanced operational efficiency by implementing streamlined processes and coordinating with cross-functional teams.
- Reduced cargo handling time by effectively managing schedules, resources, and personnel.
- Increased safety standards through consistent training and adherence to regulations for ramp operations.
- Improved on-time performance by closely monitoring flight schedules and adjusting workforce accordingly.
- Managed a team of ramp agents, ensuring proper allocation of tasks and coordination during peak hours.
- Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job performance.
- Maintained open lines of communication between different departments involved in the ramp operation process for optimal results.
- Fostered a positive work environment by promoting teamwork and addressing employee concerns proactively.
- Optimized equipment usage by conducting regular maintenance checks and scheduling necessary repairs promptly.
- Conducted pre-shift meetings to disseminate vital information about safety guidelines, operational updates, and workflow adjustments as needed.
- Boosted employee morale through recognition programs designed to acknowledge outstanding performance within the team regularly.
- Streamlined reporting procedures to provide accurate data on key metrics such as load times, delays, staffing levels, and equipment status.
- Contributed to company growth by identifying areas for expansion or improvement within the Air Ramp Supervisor role.
- Enhanced overall team performance through regular coaching, mentoring and training sessions aimed at developing individual skills and abilities.
- Maintained team and operational compliance with all safety regulations.
- Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Team Lead
Regal Cinemas
06.2021 - 03.2023
- Maintained a clean work station is all area: auditoriums, restrooms, common areas, storage areas, concession areas, etc.
- Maintaining an organized storage rooms by organizing incoming inventory in their designated areas.
- Observing on the daily that projectors and light fixtures were functional; fixed equipment that needed replacements.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Lead Team Member
Alliance Laundry Systems
08.2018 - 05.2021
- Assembly Line lead. Completing standard work: Wiring harnesses, assembling laundry equipment and test equipment before shipment.
- Coached junior team members to develop their skills and amplify their skills sets.
- Resolved conflicts between team members swiftly and effectively, maintaining a harmonious working environment conducive to success.
- Supported cross-functional teams in achieving project goals and meeting tight deadlines.
- Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
Education
High School Diploma -
Ripon High School
Ripon, CA05.2018
Skills
- Employee Development
- Performance Optimization
- Cargo loading coordination
- Staff Training
- Incident Reporting
- Documentation Management
- Ground Equipment Operation
- Safety Procedures
- Cargo Equipment Operation
- Equipment Inspection
- Problem-Solving
- Aircraft Safety Checks
- Team Leadership
- Flexible Schedule
- Crew assistance
- Heavy Lifting
- Load Planning Communication
- Vehicle operation
- Cargo Handling
- New Agent Training
- Customer Service
- Dependable and Responsible
- Safety Procedures Compliance
- Excellent Communication
- Adaptability and Flexibility
- Active Listening
- Teamwork and Collaboration
- Decision-Making
- Effective Communication
- Team Coordination
- Self Motivation
- Reliability
- Professional Demeanor
- Time Management
- Crew Leadership
- Multitasking Abilities
- Crew Management
Languages
Spanish
Native or Bilingual
Timeline
Air Ramp Supervisor
United Parcel Service, UPS
10.2022 - Current
Team Lead
Regal Cinemas
06.2021 - 03.2023
Lead Team Member
Alliance Laundry Systems
08.2018 - 05.2021
High School Diploma -
Ripon High School