Angela Polaco
Willow Street,PA
Summary
Proficient patient care aide with a strong focus on customer service and active listening. Experienced in managing high-volume inquiries while delivering empathetic solutions and fostering lasting patient relationships.
Overview
4
4
years of professional experience
Work History
Patient Care Aide
Substitute Teacher Service
01.2022 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided meal assistance for patients who had difficulty eating independently or needed specialized diets due to medical conditions or personal preferences.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining accuracy in order processing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed customer applications and updated records to reflect current information.
- Provided exceptional customer support to resolve inquiries and claims efficiently.
- Assisted customers with completing insurance documents to avoid missed information.
Education
High School Diploma -
Colegio Angel David
Puerto Rico06-2014
Skills
- Cleaning and sanitizing
- Compassionate caregiving
- Vital signs monitoring
- Basic patient care
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Follow-up skills
- Call management
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Aide
Substitute Teacher Service
01.2022 - Current
High School Diploma -
Colegio Angel David