Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Pope

New Bern,NC

Summary

I am highly motivated, trustworthy, and reliable, with 13 years of leadership experience. I am now ready to take on a new challenge for future growth potential. I feel my skills and work experience will transfer well into this role. I am willing and able to adapt to frequent change while multitasking in a fast-paced environment. I also have a friendly, confident, and professional manner that would be suitable for a job within HR.

Overview

14
14
years of professional experience

Work History

Crewing Scheduler

Smithfield Foods
Kinston , NC
11.2022 - Current
  • Manage scheduling, payroll, timecards, and attendance for over 500 employees across three shifts.
  • Execute disciplinary actions to ensure compliance with attendance standards.
  • Perform labor adjustments daily based on staffing needs and operational directives.
  • Track attendance and generated staffing reports for operational and HR departments.
  • Forecast staffing needs using production schedules and attendance data.
  • Coordinate with operations to fill coverage gaps through early arrivals or extended shifts.
  • Resolve attendance and payroll discrepancies by reviewing schedule notes and department spreadsheets. Collaborating with HR, accounting, and payroll.
  • Provide support for employees facing system access issues in Workday and STAMP.
  • Engage employees and supervisors in discussions about internal job opportunities, encouraging growth and advancement.

ASSISTANT STORE MANAGER

Food Lion
Greenville , NC
05.2018 - 11.2022
  • Oversee personal management, interviewing, hiring, training, mentoring/coaching, and evaluating.
  • Establish sales goals, manage budgets, devise sales forecasts, and maximize sales and profits.
  • Key contact with suppliers and vendors, securing business agreements.
  • Managed, merchandised selection, and stocking, working directly with associates and vendors.
  • Managed inventory tracking system, recorded deliveries, and stock levels. Evaluate deliveries and product levels to improve inventory control procedures. Analyze daily reports and supply levels to anticipate inventory problems and shortages.
  • Supervised workspaces and analyzed working conditions to make suggestions for improvements for enhanced food and workplace safety, which allowed for an increase in employee understanding of food and workplace safety.
  • Oversee the scheduling of 80 to 100 employees, and ensure that production and business needs are met. Assisted with payroll entry by verifying timecards. Maintained current knowledge of labor laws pertaining to overtime, meal breaks, and minor employees.

CUSTOMER SERVICE MANAGER

Food Lion
New Bern, NC
11.2011 - 05.2018
  • Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.
  • Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of company goals.
  • Maintained employee monthly scorecards to ensure that all employees were meeting company expectations, or if improvement was needed.
  • Well-developed analytical and problem-solving skills, with problem resolution based on sound, knowledgeable business judgment, and experience.
  • Effectively supervise day-to-day front-end operations. Responsible for the opening and closing of the store, bank deposits, and daily accounting paperwork for all POS systems and services.
  • Managed and completed all new hire paperwork; served as the first point of contact for all new employees.
  • Coordinated the onboarding process and worked on new hiring procedures to increase efficiency and reduce unnecessary expenses.

Education

HIGH SCHOOL DIPLOMA -

NEW BERN HIGH SCHOOL
New Bern, NC
01.1999

Skills

  • Decision Making, Problem Solving & People Management
  • Commercial Awareness, Self-Awareness
  • Emotional Intelligence, Active Listener, Adaptability
  • Attention to Detail, Strategic Planning

References

References available upon request.

Timeline

Crewing Scheduler

Smithfield Foods
11.2022 - Current

ASSISTANT STORE MANAGER

Food Lion
05.2018 - 11.2022

CUSTOMER SERVICE MANAGER

Food Lion
11.2011 - 05.2018

HIGH SCHOOL DIPLOMA -

NEW BERN HIGH SCHOOL

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