Angela Portera
Ellicott City,MD
Summary
Accomplished Food & Nutrition Services Prep Manager with a proven track record at Howard County Public School System, enhancing operational efficiency and customer satisfaction through expert management of food safety compliance and team development. Skilled in nutrition knowledge and fostering a culture of high performance, significantly improved service standards and quality control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Food & Nutrition Services Prep Manager
Howard County Public School System
2022.12 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than five team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Order food for my seven satellite schools and pulling and transporting food, paper product every day.
Repair Supervisor
DRB Unitec Inc.
1989.03 - 2022.08
- Utilized proper tools and materials to adhere to safety guidelines.
- Managed efficient teams of up to ten employees.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Created and maintained daily and weekly reports for upper management.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processed customer orders in line with established policies and procedures.
- Operated pallet jacks, forklifts and other equipment regularly.
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated with suppliers, vendors and other representatives.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Education
High School Diploma -
Mt Hebron High School
Ellicott City, MDSkills
- Workplace Safety
- Food Preparation
- Standard Operating Procedures
- Scheduling Staff
- Nutrition knowledge
- Task Delegation
- Sanitation Standards
- Product Rotation
- Ordering Supplies
- Food Safety Compliance
- Team Development
- Production records
- Purchasing
- Portion Control
- Quality Control
- Health Inspections
- Equipment management
- Operations Management
- Wine pairing
- Performance Evaluations
- Food Storage
- Facility Maintenance
Certification
- Servsafe, Certification [National Restaurant Asociation
11/9/2023 to 11/9/2028
Timeline
Food & Nutrition Services Prep Manager
Howard County Public School System
2022.12 - Current
Repair Supervisor
DRB Unitec Inc.
1989.03 - 2022.08
High School Diploma -
Mt Hebron High School
- Servsafe, Certification [National Restaurant Asociation
11/9/2023 to 11/9/2028
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