Angela Portillo
Garfield,NJ
Summary
Accomplished Front Office Supervisor at Resorts Hotel Casino, adept in staff training and development, and exceptional in hospitality services. Proven track record in enhancing customer satisfaction through meticulous issue handling and fostering team collaboration. Skilled in multitasking and decision-making, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Resorts Hotel Casino
04.2022 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Front Desk Agent
Resorts Hotel Casino
09.2021 - 04.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Retail Associate
Margaritaville
05.2021 - 09.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Bachelor of Science - Health Sciences
Stockton University
Absecon, NJ05.2025
Bachelor of Science - Biology
Stockton University
Absecon, NJ05.2025
Minor - Business Administration
Stockton University
Absecon, NJ05.2025
Skills
- Issue handling
- Shift Scheduling
- Staff Management
- Multitasking proficiency
- Decision-making capabilities
- Staff Training and Development
- Complaint Handling
- Team Management
- Listening Skills
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Resorts Hotel Casino
04.2022 - Current
Front Desk Agent
Resorts Hotel Casino
09.2021 - 04.2022
Retail Associate
Margaritaville
05.2021 - 09.2021
Bachelor of Science - Health Sciences
Stockton University
Bachelor of Science - Biology
Stockton University
Minor - Business Administration
Stockton University
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