Angela Portlock
San Diego,CA
Summary
Accomplished Operations Manager with a proven track record at Lillian R. Liberto, DDS. APC, excelling in operations management, contract negotiations, claims processing, appeals and employee relations. Enhanced operational efficiency and staff accountability, leading to significant improvements in performance outcomes and employee retention. Expert in dental software and adept at fostering customer loyalty through exceptional service excellence.
Overview
30
30
years of professional experience
Work History
Operations Manager
Lillian R.Liberto, DDS. APC
09.2001 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Developed operational processes to help organization adapt to market change.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Negotiated supplier discounts to improve bottom line.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Dental Office Manager
Lamar Byrd, DDS
01.1995 - 09.2001
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
Education
High School Diploma -
Bredbury Comprehensive High School
Bredbury, UKSkills
- Problem-solving
- Dental Software Expertise
- Operations management
- Insurance Billing Management
- Service Excellence
- Operational efficiency
- Decision-making
- Planning and implementation
- Employee relations and conflict resolution
- Staff management
- Customer relationship management
- Regulatory Compliance Management
- Business analysis and reporting
- Human resources management
- Dental Practice Administration
Affiliations
- Mesa College Dental Assisting Program
Languages
English
Native or Bilingual
Timeline
Operations Manager
Lillian R.Liberto, DDS. APC
09.2001 - Current
Dental Office Manager
Lamar Byrd, DDS
01.1995 - 09.2001
High School Diploma -
Bredbury Comprehensive High School
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