Angela Powell
Chicago,IL
Summary
A non-profit leader with experience in logistics, operations, program coordination, office management, membership registration, development, and event support. With a strong focus on community development and teamwork. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Membership Manager
Gary Comer Youth Center
09.2021 - 02.2023
- We prepare young people for college, careers, and futures as well-rounded, global citizens
- Lead and manage the welcome desk Manage the membership clerks, and membership and data coordinator Manage the membership department budget and ordering supplies Submit requisitions and invoices Manage lobby operations including electronic attendance scanning, building attendance, member, parent, and visitor reception
- Support building safety team Manage member registration and intake process, collecting fees, attendance entry, and distribution of membership cards, and member orientations Send member communication including emails, text messages, newsletters, etc
- Actively assist directors with marketing and recruitment Provide and collect data to assist with grant compliance Create weekly and monthly attendance reports on OST/OYS data
- Established team priorities, maintained schedules, and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Established performance goals for employees and provided feedback on methods for reaching those milestones
KB & Associates
07.2020 - 01.2022
- Unique Shade of Therapy
- Integrated therapy practice that focuses on individuals & and families
- Client Billing Services Virtual Assistant helping with client therapy insurance claims through Theranest software.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
childcare provider, Substitute Teacher
Bright Horizons Family Solutions
01.2020 - 03.2020
- Creating active learners and problem-solvers
- Communicate and interact frequently, affectionately, and respectfully with the children and their families
- Encourage and model appropriate behavior and expectations
- Be attentive, flexible, and supportive of children and their families
- Practice positive discipline techniques; demonstrate good judgment, time management, trustworthiness, and responsibility
- Supervise children, following all safety and health rules
- Keep the environment safe, organized, and accessible to children
- Participate in tasks to ensure a clean, safe environment for children
- Ensure children’s safety at all times
- Acknowledge and respond to all parents/guardians in a friendly, courteous, and professional demeanor
- Invite input on children’s development and care
- Share resources with parents/guardians
- Provide appropriate feedback; develop and maintain effective relationships with the children and their families
- Maintain confidentiality
- Ensure continuity of care and participate in all required meetings/trainings
- Demonstrate knowledge of and flexibility in childcare practices and techniques
- Establish and maintain a relationship of cooperation and respect
- Communicate directly and resolve conflicts that may arise quickly and professionally
- Implement developmentally appropriate activities for the children
- Demonstrate respect for diversity, independence, and creativity
- Provide choice and maintain flexibility
- Complete professional documentation of children’s daily activities and accomplishments for parents/guardians
- Participate in teaching staff team meetings.
Administrative Assistant/Receptionist
Lasalle Network
11.2018 - 01.2020
- A staffing, recruiting, and culture firm
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Administrative Assistant
American Osteopathic Foundation
07.2019 - 12.2019
- Non-profit organization that supports programs and services that promote Osteopathic medicine and enhance patient-centered care
- Provide Administrative Support
- Performed basic administrative duties daily (answering calls, sending/checking mail, email, logging checks, etc.)process credit card reconciliations provide project support as assigned draft meeting agendas and minutes
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Assisted coworkers and staff members with special tasks on daily basis
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
Administrative Assistant
University of Chicago Law School
12.2018 - 02.2019
- Law school that aims to train well-rounded, critical, and socially conscious thinkers
- Provide Administrative Support and process law school applications
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record student data
Program & Accounts Coordinator/ Front Desk Lead
Hyde Park Neighborhood Club
09.2015 - 09.2018
- Non-profit organization that provides quality childcare and academic support, so children can learn, grow, and thrive
- Provide program support to administration and instructors manage program software enroll and register participants and bill accounts Create and send program communications to families and community partners Create up-to-date e-mail lists and systems for regular and efficient communications with enrolled families Inform program staff and front desk staff updated on enrollment numbers
- Manage enrollment lists for front desk staff and instructors
- Manage schedules, time off, front desk protocols, and make bank deposits
- Collaborated with other departments to align training programs with organizational goals and objectives
- Conducted orientation sessions and organized on-the-job training for new hires
- Monitored and evaluated training performance to determine quality and cohesiveness
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Managed development of e-learning training materials and activities to enhance learning experiences
- Oversaw facility and system updates and enhancements to keep operations in line with current demands
Administrative Assistant
06.2011 - 07.2014
- Performed basic administrative duties daily (answering calls, checking mail/email, logging checks, etc.)
- Provide administrative support to other departments
- Salesforce proficient Raiser’s Edge proficient
- Carry out events, meetings, and youth programming logistics
- Purchase organizational and program supplies
- Managed City span data site to enter student and scientist information, tracked programs, tracked student participation, and recorded interactions with program partners (including teachers, parents, scientists, and organization partners)
- Generate data reports on programs and students and assisted with tracking and analysis of programmatic strategies; assisted with preparing and making visualizations and presentations of data, interpretations, and evaluations
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Created and maintained databases to track and record customer data
- Assisted development and implementation of new administrative procedures
- Managed filing system, entered data, and completed other clerical tasks
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency
Education
BAAS - Liberal Arts And Sciences
University of North Texas At Dallas
Dallas, TXJohn Hope College Prep HS
Chicago, ILSkills
- Customer Service, Billing, General Office Administration, Office Management, Membership Registration, Program Logistics and Support, Development and Event Support, Youth Programming, Data Analysis and Grant compliance General Office Administration, Office Management, Membership Registration, Program Logistics and support, Development and Event Support, Youth Programming, Data Analysis, and Grant compliance Advocate for diversity, equity, and inclusion
- Salesforce software, Raiser’s Edge software, Proclass software, Dynamics software, Theranest, Amilia, Canva, Wufoo, Teams, Constant Contact, City Span, Trax solutions, Publisher, Google- Docs, forms, slide, sheets
- Business administration
- Staff Management
- Budgeting
- Planning and Coordination
- Multitasking Abilities
- MS Office
- Analytical and Critical Thinking
- Interpersonal Communication
- Teambuilding
- Strategic planning
Certification
IL Mandated Reporter Training Certificate
CANTS Training Certificate
Sexually Harassment Training Certificate
Timeline
Membership Manager
Gary Comer Youth Center
09.2021 - 02.2023
KB & Associates
07.2020 - 01.2022
childcare provider, Substitute Teacher
Bright Horizons Family Solutions
01.2020 - 03.2020
Administrative Assistant
American Osteopathic Foundation
07.2019 - 12.2019
Administrative Assistant
University of Chicago Law School
12.2018 - 02.2019
Administrative Assistant/Receptionist
Lasalle Network
11.2018 - 01.2020
Program & Accounts Coordinator/ Front Desk Lead
Hyde Park Neighborhood Club
09.2015 - 09.2018
Administrative Assistant
06.2011 - 07.2014
BAAS - Liberal Arts And Sciences
University of North Texas At Dallas
John Hope College Prep HS
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