Summary
Overview
Work History
Education
Skills
Timeline
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Angela Powell

York,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

37
37
years of professional experience

Work History

Radiology Scheduler

Atrium Health
CHARLOTTE , NC
11.2023 - Current
  • Assessed patient eligibility for radiology studies according to protocol guidelines.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Coordinated patient appointments with physicians, hospitals and other healthcare facilities.

Scheduling Specialist

Ensemble Health Partners
BLUE ASH, OH
04.2022 - 11.2023
  • Used Epic to document calls and schedule appointments.
  • Created new accounts and updated existing patient accounts with the most current details.
  • Coordinated schedules and set appointments by calling medical doctor offices.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Built loyalty and supported retention goals by establishing rapport with Roper Saint Francis hospitals in Charleston SC.
  • Scheduled and confirmed appointments.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Provided information regarding services and policies.
  • Made phone calls and sent emails to establish leads.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Distributed to team members to support open communication and quality customer service.

Package Sorter

Amazon
Charlotte, NC
05.2019 - 04.2022
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Assisted in loading delivery trucks with prepared packages.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Trained new employees regarding warehouse procedures and standards.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Offered support and advice to newer personnel to improve performance.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Apparel Sales Associate (part Time)

Bass Pro Shops
Fort Mill, SC
08.2018 - 11.2021
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Communicated item availability with retail team members and shoppers.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Transferred and received liquidated merchandise from outside vendors.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.

Health Coach

CVS Minute Clinic
CHARLOTTE , NC
03.2021 - 06.2021
  • Improved general health of clients by sharing nutrition information and fitness tips.
  • Collaborated with seventy clients to develop plan of action based on health goals.
  • Reported on clients' health status by interpreting data.
  • Gathered health data from clients using self-assessment tools.
  • Presented health education talks at training workshops and conferences in local area.
  • Boosted community members' health knowledge through participation in health fairs and events.
  • Presented public talks to promote specific topics and work of organization.
  • Screened clients for variety of health risk factors to make appropriate referrals.
  • Maintained databases and mailing lists to facilitate functioning of health education programs.
  • Created, maintained and updated patient charts and communicate resident needs during shift change to maintain continuum of care.
  • Dispensed pharmacological and nonpharmacological medications as indicated in patients' charts.
  • Provided assistance to executive personnel to foster patient progression and achieve recovery goals.

Sales Associate (part Time)

Belk Department Store
Pineville, NC
03.2013 - 05.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.

Accounts Payable Analyst

Walmart
CHARLOTTE , NC
02.2016 - 05.2019
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled high-volume invoice processing with minimal supervision.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Tracked income and expenses for business using accounting software.

Patient Access Specialist

Lash Group
CHARLOTTE, NC
07.2015 - 09.2016
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Called insurance companies and verified patient coverage.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Explained various admission forms and policies, acquiring signatures for consent.

Medical Billing Specialist

AmerisourceBergen
Charlotte, NC
06.2014 - 05.2015
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Completed appeals and filed and submitted claims.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Posted charges, payments and adjustments.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Applied payments, adjustments and denials into medical manager system.
  • Entered procedure codes, diagnosis codes and patient information into Ameri
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Determined prior authorizations for medication and outpatient procedures.
  • Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.

Medical Records Technician

York Place Community Counseling Center
York, SC
04.2010 - 08.2013
  • Processed and invoiced records requests from patients, providers and third parties.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Purged outdated files.
  • Kept department clean, organized and professional.
  • Scanned incoming documentation.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Tracked and processed release of information requests.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Handled billing, waivers and claims for private and commercial clients.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Collected, posted and managed patient account payments.

Residential Counselor

York Place Episcopal Church Home
York, SC
11.1988 - 04.2012
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Provided appropriate feedback and information to help residents succeed in program.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Communicated with other staff to resolve problems with individual residents.
  • Provided information on resident progress and development of case plans.
  • Prepared meals and assisted clients with laundry and household chores.
  • Supervised self-administration of medications for residents.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Made regular rounds to keep residents and areas safe and secure.
  • Mediated interpersonal problems between residents.
  • Collaborated with other counselors to develop programs that address needs of residents.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Conferred with medical personnel to better understand backgrounds and needs of individual residents.
  • Chaperoned group-sponsored trips and social functions.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Observed students to detect and report unusual behavior.
  • Communicated with staff to resolve problems with individual students.
  • Answered telephones and routed calls or delivered messages.
  • Developed and coordinated educational programs for residents.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Accompanied and supervised students during meals.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Counseled students in handling family, financial and educational problems.
  • Collaborated with counselors to develop counseling programs that addressed student needs.
  • Assigned rooms to students.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.

Education

Bachelor of Arts - Healthcare Reimbursement

Virginia College - Birmingham
Birmingham, AL
08.2015

Associate of Arts - Healthcare Administrations/Medical Records

University of Phoenix
Tempe, AZ
10.2009

Skills

  • Recordkeeping Experience
  • Documentation Skills
  • Customer Relations Skills
  • Professional Telephone Demeanor
  • Schedule Management Expertise
  • Documentation Abilities
  • Customer Relations Abilities
  • Customer Service
  • Outbound Calling
  • Issue Research and Investigation
  • Building Rapport
  • Customer Conflict Resolution
  • Problem-Solving
  • Payment Processing Knowledge
  • Attention to Detail
  • Outgoing and Friendly
  • Multiline Phone System Proficiency
  • Scheduling and Calendar Management
  • Time Management
  • Positive Attitude
  • Work Planning and Prioritization
  • Flexible Schedule
  • Computer Skills
  • Meeting Sales Goals
  • Relationship-Selling Skills
  • Telephone Etiquette
  • High-Volume Call Reception

Timeline

Radiology Scheduler

Atrium Health
11.2023 - Current

Scheduling Specialist

Ensemble Health Partners
04.2022 - 11.2023

Health Coach

CVS Minute Clinic
03.2021 - 06.2021

Package Sorter

Amazon
05.2019 - 04.2022

Apparel Sales Associate (part Time)

Bass Pro Shops
08.2018 - 11.2021

Accounts Payable Analyst

Walmart
02.2016 - 05.2019

Patient Access Specialist

Lash Group
07.2015 - 09.2016

Medical Billing Specialist

AmerisourceBergen
06.2014 - 05.2015

Sales Associate (part Time)

Belk Department Store
03.2013 - 05.2020

Medical Records Technician

York Place Community Counseling Center
04.2010 - 08.2013

Residential Counselor

York Place Episcopal Church Home
11.1988 - 04.2012

Bachelor of Arts - Healthcare Reimbursement

Virginia College - Birmingham

Associate of Arts - Healthcare Administrations/Medical Records

University of Phoenix

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Angela Powell