ANGELA PRADO
Marysville
Summary
Skilled in client management and crisis intervention, I excel in service coordination and problem-solving. At Developmental Disabilities Administration, I enhanced care assessments and streamlined service delivery, significantly improving client satisfaction. My proficiency in Microsoft Office and effective communication underpins my professional approach, ensuring meticulous document management and strategic planning.
Overview
13
13
years of professional experience
Work History
CASE RESOURCE MANAGER
Developmental Disabilities Administration (DDA)
Mount Vernon
04.2016 - Current
- I provide direct service with adults and elderly with intellectual disabilities
- I conduct home visits using the CARE assessment to determine the level of care my client needs for daily living, employment and other community programs
- I complete and review annual, Interim, significant change assessments within a deadline of each month
- I review and monitor client plans, reports and progress
- I assist with goal and person-centered planning and working with the waiver program services
- The programs I work with is CFC (personal care) basic plus, IFS
- Core waiver, SSP and some residential services for my clients
- I work with P1 systems to authorize paid providers and agencies
- I make sure the payments to my providers are authorized precisely and accurately
- I have work with a large caseload and completed and establish my client’s case files making sure all the right documents are accounted for and organized
- I worked with in the WACS of Washington state
- I send out planned action notices to add or terminate programs
- I maintain records and clear effective reports
- I have deescalated clients and formal and informal supports
- I maintain a rapport with my clients, paid supports, parents and community organizations
- I work in collaboration with co-workers and other agencies to assist with client’s needs
- I am in conjunction with Adult Protective Services, Children’s Administration and Law Enforcement as needed
Mobile Housing Advocate
Domestic Violence Services of Snohomish County
05.2014 - 04.2016
- I complete psychosocial assessments to determine need, extent and direction of intervention
- I prepare and council families and assess for placements in residential and other settings
- I do crisis counseling, financial planning, goal setting, and coordinate services with other agencies
- My knowledge and abilities include working with sexual, emotional, physical abuse and neglect in domestic violence family cultures, functional and dysfunction family dynamics
- I schedule and conduct face to face home visits with clients and families in their home and community
- I assess client’s plans, reports, and client’s progress
- Work with a grant to assist families in need
- Complete financial assists and authorizations within the time given
- Exploitation of vulnerable families and risk assessments to find local and state, and federal programs to support family functions
- I work in collaboration with co-workers and other agencies to assist with client’s needs
- I am in unification with Adult Protective Services, Children’s Administration and Law Enforcement as needed
EMPLOYMENT SPECIALIST
Service Alternatives
Everett
09.2013 - 05.2014
- I provided direct service with people who have intellectual disabilities clients on the following: Job development and negotiation, job carving, job coaching, employment retention, professional communication (both verbal and written), accommodations, creative problem solving and thinking, Job analysis, use of common Microsoft software, strong organizational skills, perform multiple tasks, and coordinate with other team members, work independently as well with a team, develop resources and relationships, Prioritize tasks and manage time
- I collaborated with Developmental Disabilities Administration
COMMUNITY ACCESS SPECIALIST
Service Alternatives
Everett
07.2013 - 08.2013
- I provided direct service with people who have intellectual disabilities on the following: accessing their community, assisting with Positive Behavioral support plans, and functional assessments
- Professional communication (both verbal and written), creative problem solving and thinking, use of common Microsoft software, Strong organizational skills, Ability to work independently as well as in teams, develop resources, prioritize tasks, manage time, and take clients out to access their community
CAREGIVER
Service Alternatives
Everett
05.2012 - 07.2013
- I provided direct service with intellectual disabilities on the following: Access their community, assisted with light cooking, cleaning, and shopping
- Creative thinking with problem solving, administered medicine to clients
- Ability to work independently as well as with a team
- Manage time, professional communication (both verbal and written)
Education
BACHELORS - HUMAN SERVICES
Western Washington University
Skills
- Client management
- Care assessment
- Service coordination
- Goal setting
- Report writing
- Crisis intervention
- Problem solving
- Microsoft Office
- Risk assessment
- Organizational skills
- Effective communication
- Document management
- Strategic planning
- Professionalism
Training
- CPR/First Aid
- Right Response
- Fierce Conversations
- Leadership
- CES Training (Job development, creating employment plans, job retention)
- Financial coaching
- Drug and alcohol coach
- Trauma Informed care
- Motivational Interviewing
- Advocacy for rookies
- Washington State Coalition against Domestic Violence training
- VAWA Act
- Health navigation
- Incident Reporting
- SERS
- Plan Action Notices
- Employment Services
- Drivers Safety
- DV Human Trafficking
- Dementia
- Civility in the workplace
- Care/P1
- Home & Community Based Waiver
- Clinical services
- IFS
- Basic
- Core Waiver training
- Mandatory reporting
- Person Centered Planning
- Crisis Management
- Security awareness training
- ID/Dementia
- De-escalating
References
References available upon request.
Timeline
CASE RESOURCE MANAGER
Developmental Disabilities Administration (DDA)
04.2016 - Current
Mobile Housing Advocate
Domestic Violence Services of Snohomish County
05.2014 - 04.2016
EMPLOYMENT SPECIALIST
Service Alternatives
09.2013 - 05.2014
COMMUNITY ACCESS SPECIALIST
Service Alternatives
07.2013 - 08.2013
CAREGIVER
Service Alternatives
05.2012 - 07.2013
BACHELORS - HUMAN SERVICES
Western Washington University
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