ANGELA PRATT
Registered Nurse
Bloomer,WI
Summary
Driven seasoned nursing leader offering proven clinical knowledge and technical abilities. Excellent conflict resolution and problem-solving capacity demonstrated across a 24 year career history. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Consistently developing strong relationships with Medical Staff and colleagues with natural interpersonal strengths and is highly respected in the healthcare sector.
Overview
23
23
years of professional experience
Work History
CLINICAL REVIEW SPECIALIST
HSHS Sacred Heart Hospital
12.2021 - Current
- Facilitates the development and implementation of the Quality Performance Improvement module software through coordinating physician education and monitoring accuracy of information entered into the module.
- Clinically screens cases to determine appropriateness for peer review follow through and determine appropriate forum of review.
- Facilitates Focused Professional Practice Evaluation (FPPE) by monitoring cases performed by providers and assigning the cases for peer review for competency and quality of care.
- Supports ongoing Peer Review redesign plan and work with steering committee to implement process.
- Supports the functioning of the Performance Monitoring Committee through policy development, patient case review and communication with Medical Staff. Submits reports on Periodic Performance Evaluation (PPE), peer review, outcomes monitoring and quality improvement activities of the Medical Staff to Administration, Medical Staff, Department Director, Medical Executive Committee, Board of Directors, and any other pertinent sources.
- Serves as a resource to Medical Staff Specialists, Clinical Review Specialists, and Medical Staff regarding peer review case analysis and for credentialing processes.
- Facilitates Medical Staff Ongoing Professional Practice Evaluation (OPPE) through review and validation of the Electronic Medical Record (EMR) data abstraction.
MEDIC & COVID-19 COMPLIANCE OFFICER
M Ss Ng P Eces
10.2021 - Current
- Provide high quality signature nursing services backstage encompassing first aid, wellness and safety for the cast and crew of production across the nation.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
- Improved workplace safety by developing and implementing COVID-19 compliance policies and procedures.
- Assisted in maintaining business continuity during the pandemic by proactively addressing compliance concerns.
- Collaborated with management to develop contingency plans for various COVID-19 scenarios, minimizing operational disruptions.
- Leveraged knowledge of CDC guidelines and OSHA regulations to create comprehensive workplace safety standards for employees.
- Adapted workplace layouts where necessary to accommodate social distancing requirements while preserving productivity levels.
- PRN contracted position
TOURING RN
Touring Health, LLC
07.2021 - Current
- Provide high quality signature concierge nursing services to musicians and their band that encompasses first aid, IV therapy, wellness and safety for the cast and crew of live productions across the world.
- Promote wellness and safety by ensuring company policies and procedures are consistently followed by cast and crew; implementing corrective action as needed in a non-confrontational manner.
- PRN contracted position.
MEDIC & COVID-19 COMPLIANCE OFFICER
Bader Rutter
06.2021 - Current
- Provide high quality signature nursing care backstage encompassing first aid services, wellness and safety for the cast and crew of live production across the nation.
- Covid-19 screening with proficient use of BinaxNOW COVID-19 Antigen Self-Test, nasopharyngeal swab.
- Promote wellness and safety by ensuring company policies and procedures were being consistently followed by cast and crew; implementing corrective action as needed in a non-confrontational manner
- PRN contracted position
MEDIC & COVID-19 COMPLIANCE OFFICER
Howdy Gang Production Company
10.2020 - Current
- Provide high quality signature nursing services backstage encompassing first aid, wellness and safety for the cast and crew of productions across the nation.
- Improved workplace safety by developing and implementing COVID-19 compliance policies and procedures.
- Reduced potential virus transmission through frequent monitoring of employee health and adherence to guidelines.
- Established a robust reporting system for suspected cases, resulting in timely response and containment efforts.
- Assisted in maintaining business continuity during the pandemic by proactively addressing compliance concerns.
- Collaborated with management to develop contingency plans for various COVID-19 scenarios, minimizing operational disruptions.
- Leveraged knowledge of CDC guidelines and OSHA regulations to create comprehensive workplace safety standards for employees.
- PRN contracted postion
COVID-19 VACCINATOR, MEDICATION REFILLS, TRIAGE
HSHS Prevea Health, Inc.
02.2021 - 11.2023
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Assisted physicians with prescription renewals, ensuring timely access to necessary medications for patients.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Contracted position, term ended
COVID-19 VACCINATOR & NURSING TEAM LEAD
HSHS Prevea Health, Inc.
02.2021 - 05.2021
- Collaborated with healthcare team members to manage high-volume vaccination clinics, resulting in smooth operations and minimal wait times at Jacob's Well.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Assisted in coordinating vaccine distribution efforts, effectively allocating resources and managing supplies for optimal clinic performance.
- Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
- Developed effective strategies for managing clinic flow at high-volume vaccination sites while prioritizing patient care.
COVID-19 COMPLIANCE OFFICER
Kerry Ingredients & Flavours, Inc.
10.2020 - 10.2020
- Provide high quality signature nursing services within a food production plant encompassing wellness and safety for the workforce.
- Reduced potential virus transmission through frequent monitoring of employee health and adherence to guidelines.
- Assisted in maintaining business continuity during the pandemic by proactively addressing compliance concerns.
- Supported human resources in addressing employee concerns related to pandemic policies, fostering a positive work atmosphere amid uncertainty.
- Monitored premise entry points to determine if employees and visitors met compliance standards prior to admittance.
- Contracted position, term ended
CLINICAL REVIEW SPECIALIST
HSHS Sacred Heart Hospital
11.2018 - 08.2020
- Plan, develop, organize and direct Medical Staff Professional Practice Evaluation infrastructure, process and projects and support the integration of process improvement across the system to include Focused Professional Practice Evaluation (FPPE), Ongoing Professional Practice Evaluation (OPPE), Peer Review, outcome monitoring and quality improvement activities in compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and other regulatory or accreditation standards.
- Clinically screen cases to determine appropriateness for Peer Review follow-through and determine appropriate forum of review. Supported the function of the Performance Improvement Committee through patient case investigation, communication, and policy development with medical staff.
- Provide administrative and technical support to the Medical Staff Office. Coordinate leadership for Medical Staff Professional Practice Evaluation and outcomes monitoring. Support ministry-wide quality improvement activities. Participate in Physician and Allied Health Provider orientation. Maintain consistent effective communication through daily interactions and observations of work performance.
- Support ongoing Peer Review redesign plans and work with the steering committee to implement processes for MD-Stat. Facilitate the development and implementation of the Quality Performance Improvement module of Symplr by coordinating physician education and monitoring accuracy of information entered into the module.
- Submit reports on PPE (Periodic Performance Evaluation), Peer Review, outcomes monitoring and quality improvement activities of the medical staff to Administration, the Medical Staff Office, Department Director, Medical Executive Committee, Board of Directors, and any other pertinent sources.
- Serve as a resource to the Medical Staff Specialists, Clinical Review Specialists, and Medical Staff regarding peer review case analysis while maintaining strict confidentiality. Ensured the accuracy and maintenance of confidentiality pertaining to any information related to patients, business operations, and colleagues.
- Perform clinical case review of every hospital mortality of those 65 and older on Medicare and any other cases observed to have Quality of Care concerns. Submit mortality cases for Peer Review and appropriately escalated each case to hospital leadership. Track and report moralities expected over observed rates on a monthly basis including rationales for any variances.
- Perform clinical case review of Quality of Care concerns brought forward by Insurance Carriers. Conduct full investigations and respond to the Quality of Care concern issued by any Insurance Carrier in a timely manner.
- Served as an active member on the Nursing Peer Review Council and The Grievance Committee. Assisted Risk Management and Patient Experience activities.
- Hospital restructured due to Covid-19 Pandemic, position eliminated.
WESTERN WISCONSIN DIVISION REGIONAL MANAGER OF OPERATIONS
HSHS Prevea Health, Inc.
12.2016 - 11.2018
- Oversight for the regional management of clinical operations of the Western Wisconsin Division for Prevea Health including: Chippewa Falls Family and Internal Medicine, Urgent Care and Ideal Weigh, Cornell Family Medicine, Augusta Family Medicine, Menomonie Family Medicine, Osseo Family Medicine, Altoona Urgent Care, Eau Claire Medical & Residency Program, Eau Claire Hamilton Center Internal Medicine & OB/GYN, Sacred Heart Hospital Infectious Disease and Cardiology.
- Assisted the Service Line Director in the development, organization and implementation of the department's operations. Had responsibilities for fiscal management, staffing and personnel development, quality improvement, customer service and department planning. Established standards for patient workflow, protocols, policy and procedure.
- Promoted teamwork and provided a supportive environment for staff. Solicited suggestions for problem solving and process improvement from the staff and providers in the department. Implemented solutions to improve department function with consideration of and sensitivity to the impact of other departments and the overall clinic functioning. Oversight of day-to-day operations to assure a high level of productivity and customer service. Analyzed and recommended changes in department processes, systems, and procedures to increase efficiencies. Demonstrated strong organizational skills, effective priority setting, and follow through in supervising the nursing staff, allied providers and physicians. Acted as a role model for staff through professional conduct, adhering to the dress code, appropriate communication, and excellent customer service skills. Supported directives from the Service Line Director and other leaders. Created a climate where all colleagues felt empowered and strived to do their best.
- Recommended capital equipment purchases required for the daily operations of the department within budgeted parameters. Initialized capital requests as necessary to maintain the functionality of the clinic and exceptional patient care. Reviewed the budget and monitored variances on a monthly basis.
- Collaborated with the Service Line Director to develop an annual department budget. Participated in the clinic's continuous quality improvement programs.
- Promoted a safe work environment and demonstrated knowledge of policies and procedures related to infection control, disaster plans, and safety processes. Promoted efficiency in the department while maintaining customer satisfaction.
- Planned and coordinated all necessary services with staff and other departments to meet patient needs. Assured the departments had the appropriate resources and staffing to ensure quality patient care. Used creativity and innovation in problem solving and developing new processes and services for the departments. Worked in conjunction with the Service Line Director in strategic planning for the departments as well as marketing initiatives.
- Communicated with staff, supervisors and other managers to create a seamless process for patient care. Held regular meetings with staff. Communicated new information to all colleagues in a timely manner. Assured confidentiality of management information, staff information and patient information. Attended and contributed to supervisory, management and leadership meetings and participated on committees as appropriate.
- Responded to performance issues in a timely manner and in accordance with the organizations discipline policy. Supervised, directed, and evaluated colleague performance management on an ongoing and annual basis. Recruited colleagues in a timely manner to fill open positions and worked collaboratively with HR to acquire and retain colleagues. Identified educational needs of staff and coordinated educational opportunities.
CLINICAL RISK MANAGEMENT SPECIALIST
HSHS Sacred Heart Hospital
04.2016 - 12.2016
- Reduced company risk exposure by identifying, assessing, and mitigating potential threats to the organization.
- Supported executive decision-making with accurate risk assessments, advice on effective mitigation strategies, and regular reports on emerging risks.
- Led incident response efforts during crisis situations, coordinating resources effectively to minimize losses and protect the company''s reputation.
- Facilitated knowledge sharing among industry peers by participating in conferences, workshops, and other professional networking events.
- Worked closely with senior leadership to establish a strong risk culture within the organization, fostering an environment where employees feel empowered to raise concerns and contribute ideas for mitigating potential threats.
- Enhanced team performance by implementing strategic debriefing methodologies and techniques.
- Promoted a positive work environment that fostered teamwork, collaboration, and high morale.
MCHS NURSE CLINICIAN, TELEHEALTH SERVICES & NURSING TEAM LEADER
Marshfield Clinic
02.2007 - 04.2016
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Collaborated with interdisciplinary team members for comprehensive patient treatment plans, improving overall health outcomes.
- Administered medications accurately and efficiently, ensuring patient safety and proper dosage.
- Assessed patients'' conditions through regular monitoring and vital sign recordings, enabling timely interventions when needed.
- Educated patients on self-care management practices, empowering them to take control of their health at home.
- Developed strong rapport with patients and families through open communication channels, fostering trust and confidence in the nursing care provided.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Enhanced patient satisfaction by providing comprehensive telehealth nursing services in a timely and efficient manner.
- Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.
- Collaborated with physicians to develop individualized care plans tailored to patients'' unique needs and preferences.
- Acted as a liaison between patients and other healthcare providers, facilitating seamless communication and coordination of care efforts.
MCHS NURSE CLINICIAN & TELEHEALTH SERVICES
Marshfield Clinic
10.2004 - 02.2007
- Collaborated with interdisciplinary team members for comprehensive patient treatment plans, improving overall health outcomes.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Advocated for patients'' rights within the healthcare environment, ensuring they received appropriate care according to their unique needs and preferences.
- Utilized advanced assessment skills in identifying potential or existing health issues among individuals across diverse populations served by the facility.
- Enhanced patient satisfaction by providing comprehensive telehealth nursing services in a timely and efficient manner.
- Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.
- Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
- Maintained strict confidentiality standards while handling sensitive medical information in accordance with HIPAA regulations during remote consultations.
- Participated in ongoing professional development opportunities related to telehealth nursing practice, staying current on industry trends and best practices.
MCHS NURSE CLINICIAN & INTERIM NURSE MANAGER
Marshfield Clinic
12.2005 - 06.2006
- Collaborated with interdisciplinary healthcare teams to provide comprehensive and coordinated care for patients.
- Facilitated open communication between patients, families, and healthcare providers to ensure a collaborative approach to treatment planning and decision making.
- Led initiatives focused on improving workplace culture by fostering teamwork, collaboration, and mutual respect among nursing staff members.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
MCHS NURSE CLINICIAN: TRIAGE, TREATMENTS, ONCOLOGY & ANTICOAGULATION THERAPY
Marshfield Clinic
07.2004 - 10.2004
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Enhanced patients comfort levels by addressing individual needs and preferences during treatments.
- Increased patient satisfaction scores by providing compassionate, personalized nursing care during treatments.
- Served as a liaison between patients, physicians, and other healthcare providers to ensure seamless communication about treatment plans.
- Improved patient outcomes by implementing evidence-based oncology nursing practices.
- Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
- Provided emotional support for patients and families coping with the challenges of a cancer diagnosis.
- Maintained detailed documentation of patient assessments, interventions, and outcomes using electronic health record systems.
- Improved patient satisfaction scores by consistently delivering compassionate, attentive care during all phases of the cancer journey.
INTENSIVE CARE UNIT
HSHS St. Joseph's Hospital
04.2002 - 07.2004
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Reduced ICU readmissions through thorough patient assessments and comprehensive discharge planning.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
- Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
- Administered medications safely and effectively, following established protocols and guidelines for dosage calculations and administration techniques.
- Cross-trained to ER, OB/GYN, Med-Surg, and PACU.
STAFF RN & CHARGE NURSE
Ladysmith Nursing Home
01.2001 - 04.2002
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Education
Bachelor of Science (B.S.) - Nursing
University of Wisconsin
12.2000
Skills
- Strong Organization
- Flexible & Adaptable
- Attention to Detail
- Interpersonal Communication
- Performance Improvement
- Critical Thinking
- Problem Solving
- Epic Systems
Entrepreneur Experience
- CO-OWNER & SILENT PARTNER, Pratt Trucking, Bloomer, WI, 04/1987, Present
- CEO & MANAGER OF OPERATIONS, Green Acres Family Campground, LLC, New Auburn, WI, 04/2011, 12/16/2020
- CO-OWNER & Manager of Property Operations, Prattco Investments, LLC, Bloomer, WI, 04/2018, Present
Continuing Education
- Transformational Leadership, October 2018
- Advance Care Planning Training, April 2018
- Leadership Chippewa Falls, 2017-2018
- Quality and Risk Management Annual Functional, October 2016
- American Society of Healthcare Risk Management 2016 Annual Conference and Exhibition, September 2016
- RCA2 Workshop, September 2016
- Practical Tools for Managers, February 2006
- Management Skills for New or Prospective Managers, November 2005
- The Art of Working with People, December 2005
- Crisis Prevention Institute Inc., June 2005
- American Telemedicine Association (ATA), 2005: 10th Annual Meeting, Denver CO., April 2005
- Cardiac Diagnostics and Interventions, May 2004
- Conflict Management and Confrontational Skills, September 2003
- The ABC's of EKG's: A Comprehensive Arrhythmia Review, May 2003
- The 2003 Douglas T. Miller Symposium: An Organ Procurement Seminar, April 2003
- Targeting Tardive Dyskinesia: Clinical Assessment Techniques, June 2001
- Principle Centered Leadership, 2001
- The 7 Habits of Highly Effective People Workshop, 2001
- Total Quality Management, 2001
Honors Volunteerism
- Presidential Election Poll
- United Way
- The Gilbert Brown Foundation
- Eau Claire Community: Back Packs & School Supplies for kids, Hygiene Kits for the homeless, fundraising for the Free Clinic
- Muscular Dystrophy Association
- Relay for Life
- United Cerebral Palsy Organization
- Boy Scouts of America
- American Cancer Society
- Religious Education
Scholastic Award
True
Mu Sigma Chi
True
License Certification
Wisconsin, Department of Safety and Professional Services, 137186-30, True, 03/06/2001, 02/28/2024
National Deans List
True
Personal Information
Title: REGISTERED NURSE
References
Available upon request
Timeline
CLINICAL REVIEW SPECIALIST
HSHS Sacred Heart Hospital
12.2021 - Current
MEDIC & COVID-19 COMPLIANCE OFFICER
M Ss Ng P Eces
10.2021 - Current
TOURING RN
Touring Health, LLC
07.2021 - Current
MEDIC & COVID-19 COMPLIANCE OFFICER
Bader Rutter
06.2021 - Current
COVID-19 VACCINATOR, MEDICATION REFILLS, TRIAGE
HSHS Prevea Health, Inc.
02.2021 - 11.2023
COVID-19 VACCINATOR & NURSING TEAM LEAD
HSHS Prevea Health, Inc.
02.2021 - 05.2021
COVID-19 COMPLIANCE OFFICER
Kerry Ingredients & Flavours, Inc.
10.2020 - 10.2020
MEDIC & COVID-19 COMPLIANCE OFFICER
Howdy Gang Production Company
10.2020 - Current
CLINICAL REVIEW SPECIALIST
HSHS Sacred Heart Hospital
11.2018 - 08.2020
WESTERN WISCONSIN DIVISION REGIONAL MANAGER OF OPERATIONS
HSHS Prevea Health, Inc.
12.2016 - 11.2018
CLINICAL RISK MANAGEMENT SPECIALIST
HSHS Sacred Heart Hospital
04.2016 - 12.2016
MCHS NURSE CLINICIAN, TELEHEALTH SERVICES & NURSING TEAM LEADER
Marshfield Clinic
02.2007 - 04.2016
MCHS NURSE CLINICIAN & INTERIM NURSE MANAGER
Marshfield Clinic
12.2005 - 06.2006
MCHS NURSE CLINICIAN & TELEHEALTH SERVICES
Marshfield Clinic
10.2004 - 02.2007
MCHS NURSE CLINICIAN: TRIAGE, TREATMENTS, ONCOLOGY & ANTICOAGULATION THERAPY
Marshfield Clinic
07.2004 - 10.2004
INTENSIVE CARE UNIT
HSHS St. Joseph's Hospital
04.2002 - 07.2004
STAFF RN & CHARGE NURSE
Ladysmith Nursing Home
01.2001 - 04.2002
Bachelor of Science (B.S.) - Nursing
University of Wisconsin