Angela Pregler
Broken Arrow,OK
Summary
Certified Medical Assistant (CMA) with 15 years of experience in clinical and administrative patient care, specializing in virtual patient coordination and remote support within a high-volume clinic setting. Expert in telephone triage, EMR system documentation (Epic, NextGen, Greenway), and independent problem-solving. Successfully transitioned superior communication skills and patient management expertise into remote coordination roles, ensuring seamless continuity of care and client satisfaction. Seeking to leverage proven organizational skills and CMA certification in a remote Medical Assistant or Patient Care Coordinator role.
Overview
13
13
years of professional experience
Work History
Client Service Specialist & Remote Administrator
Apex Oklahoma
Broken Arrow, USA
12.2021 - Current
- Managed a large caseload of client accounts/cases remotely, focusing on issue resolution, detailed documentation, and maintaining high client satisfaction.
- Conducted proactive, one-on-one virtual communication to address complex concerns and provide tailored service solutions with a focus on problem-solving.
- Collaborated with internal teams across remote platforms to ensure smooth client intake, ongoing support, and efficient administrative process flow.
Certified Medical Assistant (CMA) & Patient Coordinator
Utica Park Clinic
Tulsa, USA
11.2016 - 11.2021
- Served as the primary clinical and administrative point of contact for patients, providing personalized service to ensure they received appropriate care and follow-up.
- Managed end-to-end patient coordination for referrals, labs, and follow-up appointments, working closely with patients to ensure smooth transitions and high satisfaction.
- Handled complex patient inquiries and concerns with empathy and HIPAA compliance, building trust to encourage adherence to recommended treatments.
- Maintained comprehensive patient records and accurate documentation within the EMR/EHR system, ensuring clinical and regulatory compliance.
- Trained and mentored new team members on effective patient communication and best practices in delivering a superior patient experience.
Client Coordinator & Support Specialist
Well Quest
Tulsa, USA
08.2015 - 11.2016
- Managed appointment scheduling, follow-ups, and referrals, ensuring clients felt supported and informed throughout their healthcare experience.
- Conducted client consultations, actively listening to concerns, and presenting solutions that aligned with their health goals and understood services available.
Patient Relations Specialist / Clinical Assistant
Premier Family Care
Tulsa, USA
11.2012 - 08.2015
- Administered DOT-certified drug screenings, ensuring compliance while maintaining professional client interactions.
- Assisted with patient intake and education, clearly presenting information to ensure clients understood their options and provided a seamless experience from intake to follow-up.
Education
Medical Assistant Diploma -
Texas School of Business
League City, TX08.2003
Skills
- EMR Systems Proficiency
- Patient Triage
- Medical Terminology
- Telehealth Technology
- Appointment Scheduling
- Patient Education
- HIPAA Compliance
- Records Management
- Virtual Patient Coordination
- Remote Administration
- Independent Problem-Solving
- High-Volume Communication
- Data Entry
- Time Management
- Organization
- Empathetic Communication
- Active Listening
- Relationship Building
- Client Follow-Up
- Client Retention
Key Technical And Administrative Skills
Epic, NextGen, and Greenway (Extensive experience in accurate charting, patient registration, scheduling, and records management within multiple platforms)., Certified Medical Assistant (CMA), Patient Triage, Medical Terminology, Telehealth Technology, Appointment Scheduling, Patient Education, HIPAA Compliance, Records Management, Virtual Patient Coordination, Remote Administration, Independent Problem-Solving, High-Volume Communication, Data Entry, Time Management & Organization., Empathetic Communication, Active Listening, Relationship Building, Client Follow-Up & Retention.
Timeline
Client Service Specialist & Remote Administrator
Apex Oklahoma
12.2021 - Current
Certified Medical Assistant (CMA) & Patient Coordinator
Utica Park Clinic
11.2016 - 11.2021
Client Coordinator & Support Specialist
Well Quest
08.2015 - 11.2016
Patient Relations Specialist / Clinical Assistant
Premier Family Care
11.2012 - 08.2015
Medical Assistant Diploma -
Texas School of Business