Angela Preissner
Princeton,WI
Overview
23
23
years of professional experience
Work History
Telemetry Minitor Technician
Theda Care
09.2023 - Current
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
- Communicated with healthcare workers and physicians concerning cardiac rhythms.
Receptionist / Emergency Department Registrar
Ascencion Mercy Medical Center / R1
02.2023 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Directing patients to correct departments
- Checking patients in for scheduled appointments and emergencies
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new patients and securing paperwork completion.
Owner and Creator
Boo Boo Loveys
09.2018 - 01.2023
- Created and Designer one of a kind children's Loveys and plush animals
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Customer Service Manager
Webster's Marketplace
10.2015 - 02.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Clerk / Shift-Manager
Aldi
08.2012 - 09.2015
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Customer Service
Narural Healing Whole Dog Wellness
04.2010 - 08.2012
- Provided exceptional customer service to clients, responding to questions effectively.
- Maintained customer service standards for department and company at large.
- Directing clients and dogs to designated areas
- Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
Receptionist / Scheduler
Volkswagen Dealership
09.2002 - 03.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associates Dagree - Management
George-Kerschensteiner Schule
Obertshausen06-2004
High School Diploma -
Oswald Nell-Breuning Schule
Ober-Roden, Germany06-2002
Skills
Multitasking
Organization skills
Time management
Oral and written communication
Phone etiquette
Leadership experience
Computer skills
Collaboration talent
Problem-solving abilities
Working in high-stress environment
Languages
English
Native or Bilingual
Polish
Limited Working
German
Native or Bilingual
Timeline
Telemetry Minitor Technician
Theda Care
09.2023 - Current
Receptionist / Emergency Department Registrar
Ascencion Mercy Medical Center / R1
02.2023 - 09.2023
Owner and Creator
Boo Boo Loveys
09.2018 - 01.2023
Customer Service Manager
Webster's Marketplace
10.2015 - 02.2018
Customer Service Clerk / Shift-Manager
Aldi
08.2012 - 09.2015
Customer Service
Narural Healing Whole Dog Wellness
04.2010 - 08.2012
Receptionist / Scheduler
Volkswagen Dealership
09.2002 - 03.2010
Associates Dagree - Management
George-Kerschensteiner Schule
High School Diploma -
Oswald Nell-Breuning Schule
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