Angela Price
Customer Service/Tax Pro
Rogersville,TN
Overview
6
6
years of professional experience
Work History
Delivery Driver
Papa Johns
06.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Tax Associate
H&R Block
11.2019 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
- Evaluated filing data thoroughly to ensure compliance while identifying savings opportunities.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Packing Operator
MBM Packaging
09.2021 - 02.2022
- Kept production lines running smoothly and efficiently at all times.
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
- Maximized warehouse space utilization by strategically organizing packed goods for storage and transport.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Managed multiple priorities simultaneously while maintaining attention to detail, ensuring error-free packaging outcomes under pressure.
- Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
- Initiated cross-training in other warehouse roles, broadening skillset and increasing value as a versatile team member.
Quality Control Inspector
Oddello
03.2019 - 11.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Repaired faults, reassembled products, and completed additional tests.
- Trained other workers in inspection and testing procedures.
Education
General -
Cherokee High School
Rogersville, TNSkills
Great Customer Service
Clean MVR
GPS and route planning
Shipping and packaging
Equipment operation
Safe driver training
Logistics knowledge
Timeline
Delivery Driver
Papa Johns
06.2024 - Current
Packing Operator
MBM Packaging
09.2021 - 02.2022
Tax Associate
H&R Block
11.2019 - Current
Quality Control Inspector
Oddello
03.2019 - 11.2020
General -
Cherokee High School