Overview
Work History
Education
Skills
Timeline
Generic
Angela Price

Angela Price

Customer Service/Tax Pro
Rogersville,TN

Overview

6
6
years of professional experience

Work History

Delivery Driver

Papa Johns
06.2024 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Tax Associate

H&R Block
11.2019 - Current
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
  • Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
  • Evaluated filing data thoroughly to ensure compliance while identifying savings opportunities.
  • Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
  • Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.

Packing Operator

MBM Packaging
09.2021 - 02.2022
  • Kept production lines running smoothly and efficiently at all times.
  • Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
  • Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
  • Maximized warehouse space utilization by strategically organizing packed goods for storage and transport.
  • Collaborated with team members to meet daily packing quotas, consistently achieving targets.
  • Managed multiple priorities simultaneously while maintaining attention to detail, ensuring error-free packaging outcomes under pressure.
  • Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
  • Initiated cross-training in other warehouse roles, broadening skillset and increasing value as a versatile team member.

Quality Control Inspector

Oddello
03.2019 - 11.2020
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Repaired faults, reassembled products, and completed additional tests.
  • Trained other workers in inspection and testing procedures.

Education

General -

Cherokee High School
Rogersville, TN

Skills

Great Customer Service

Timeline

Delivery Driver

Papa Johns
06.2024 - Current

Packing Operator

MBM Packaging
09.2021 - 02.2022

Tax Associate

H&R Block
11.2019 - Current

Quality Control Inspector

Oddello
03.2019 - 11.2020

General -

Cherokee High School

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Angela PriceCustomer Service/Tax Pro