Summary
Overview
Work History
Education
Skills
Timeline
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Angela Pruitt

Madison,AL

Summary

Detail-oriented professional with 19 years in (management, cash control, accounts payable, accounts recieiveable and direct billing). Established smooth and accurate cashier transactions by activating, counting, balancing, offlining and reconciling POS drawers and deposit accounts. Self-motivated, organized and professional working with customers.

Overview

10
10
years of professional experience

Work History

Food Service Supervisor

Ararmark Services
06.2022 - Current
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.

Assistant General Manager

Tenders
11.2019 - 06.2022
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.

Front Office Supervisor/Auditor

Ascent Hospitality
09.2019 - 05.2021
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Handled office contracts like leases, utilities and employee agreements.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Customer Service Representative

Alorica (Optum RX)
11.2018 - 10.2019
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Processed debit and credit card and electronic check payments.


Assistant General Manager/Auditor

Newport Hospitality Group
11.2013 - 09.2018
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • AR/AP
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Meridian Senior High School
Meridian
06.1988

Skills

  • Cost controls
  • Sales Planning
  • Customer Service
  • Operations Management
  • Payroll Preparation
  • Supply Ordering
  • Recruitment
  • Critical Thinking
  • Quality Control
  • Inventory Control
  • Food Safety
  • Multitasking Abilities
  • Task Delegation
  • Decision-Making
  • Microsoft Excel
  • Organizational Skills
  • Adaptability
  • Deposit Preparation
  • Active Listening
  • Time management abilities
  • Effective Communication
  • Adaptability and Flexibility

Timeline

Food Service Supervisor

Ararmark Services
06.2022 - Current

Assistant General Manager

Tenders
11.2019 - 06.2022

Front Office Supervisor/Auditor

Ascent Hospitality
09.2019 - 05.2021

Customer Service Representative

Alorica (Optum RX)
11.2018 - 10.2019

Assistant General Manager/Auditor

Newport Hospitality Group
11.2013 - 09.2018

High School Diploma -

Meridian Senior High School

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Angela Pruitt