Summary
Overview
Work History
Education
Skills
Timeline
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Angela Pruitt

Chattanooga,TN

Summary

Dynamic professional with a proven track record in customer service and hospitality, exemplified during my tenure at Hampton By Hilton. Skilled in reservation management and problem-solving, I significantly enhanced guest satisfaction, evidenced by a high percentage of repeat guests. Excelled in teamwork and collaboration, contributing to positive outcomes and streamlined operations.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

5
5
years of professional experience

Work History

Hotel Front Desk Receptionist

Hampton By Hilton
09.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.

Customer Support Specialist

FleetCor
10.2019 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized salesforce effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Education

Associate of Applied Science -

Strayer University
06-2026

Skills

  • Reservation management
  • Professional appearance
  • Property management systems
  • Customer service
  • Teamwork and collaboration
  • Computer skills
  • Hospitality services
  • Problem-solving
  • Administrative support
  • Detail-oriented
  • Front desk management

Timeline

Hotel Front Desk Receptionist

Hampton By Hilton
09.2024 - Current

Customer Support Specialist

FleetCor
10.2019 - Current

Associate of Applied Science -

Strayer University

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Angela Pruitt