Angela Prull
Eugene,OR
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Christus St. Vincent Pain & Spine
07.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Managed over 30 patient telephone pre-intakes per day to streamline rooming process and ensure updated patient health history and medication list. Logged intake into EMR.
Medical Office Specialist
Christus St. Vincent Orthopaedic Specialty Clinic
07.2020 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered phone calls and messages for ten Orthopedic Specialists, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 12 Orthopedic Providers, scheduling appointments in Epic and handling patient inquiries
- Registered patients and completed associated paperwork for accurate records.
Medical Office Specialist
Christus St. Vincent Surgical Associates
09.2017 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Administrative Assistant
Southwest Acupuncture College
10.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cake Decorator
Market Of Choice
04.2013 - 03.2015
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Education
CCMA Certification - Medical Assisting
Christus St. Vincent Regional Medical Center
Santa Fe, NM06.2022
Bachelor of Arts - Geography & Environmental Studies
University of Oregon
Eugene, OR2005
Associate of Arts - Baking And Pastry Arts
Fox Valley Technical College
Appleton, WI1998
Skills
- Vital Sign Monitoring
- Patient Assessments
- Specimen Collection
- Customer Relationship Management
- Sterile Procedures and Techniques
- Medical Terminology
- Treatment Room Preparation
- Conflict Resolution Ability
- Medical Records Management
- Proper Sterilization Techniques
- EMR Systems
- Medical Procedures Understanding
- Chronic Disease Management
- Charting Expertise
- Medications Familiarity
- Communicating with Patient Families
Certification
- CCMA - Certified Clinical Medical Assistant
- Current BLS Certification
References
Jennifer Hizny -Clinc Manager of Christus St. Vincent Pain & Spine and Surgical Associates
Jennifer.hizney@stvin.org (505) 310-5404
Vanessa GarciaMendoza - Assistant Manager of Christus St. Vincent Pain & Spine
Vanessa.garciamendoza@stvin.org (505) 316-2177
Monica Garcia - Clinic Manager of Christus St. Vincent Orthopaedic Specialty Clinic
Monica.garcia@stvin.org (505) 699-6680
Michelle Tapia - Assistant Manager of Christus St. Vincent Orthopaedic Specialty Clinic
Michelle.tapia@stvin.org (505) 469-9456
Dr. Melanie Richardson - Former Clinic Director of Southwest Acupuncture College
(505) 250-4051
Timeline
Medical Assistant
Christus St. Vincent Pain & Spine
07.2022 - 05.2023
Medical Office Specialist
Christus St. Vincent Orthopaedic Specialty Clinic
07.2020 - 05.2022
Medical Office Specialist
Christus St. Vincent Surgical Associates
09.2017 - 03.2020
Administrative Assistant
Southwest Acupuncture College
10.2016 - 08.2017
Cake Decorator
Market Of Choice
04.2013 - 03.2015
CCMA Certification - Medical Assisting
Christus St. Vincent Regional Medical Center
Bachelor of Arts - Geography & Environmental Studies
University of Oregon
Associate of Arts - Baking And Pastry Arts
Fox Valley Technical College