Angela Pyers
Canal Winchester,OH
Summary
Driven by a passion for growth and excellence, I leveraged CRM software expertise and exceptional teamwork skills at Cox Automotive to cultivate client relationships, retention and revenue. My strategic approach to solution optimization and client development, backed by a solid track record in enhancing customer service and sales outcomes, positions me as a valuable asset to any forward-thinking team. Highly adept at training, coaching and mentoring sales and customer service associate with a talent for interacting with staff at all levels of an organization.
Overview
17
17
years of professional experience
Work History
Client Solutions Executive
Cox Automotive
08.2007 - Current
- Identified, contacted and cultivated relationships with potential clients, bringing in new business annually.
- Mentored junior team members to foster professional growth and skill development within the organization.
- Enhanced client satisfaction by identifying their needs and providing tailored solutions.
- Implement strategies to retain existing clients and increase overall account revenues.
- Act as a liaison between clients and internal departments, ensuring consistent communication and collaboration for project success.
- Conduct quarterly reviews with clients to assess performance, identify areas for improvement, and establish action plans for continued success.
- Use Salesforce to record customer interactions and track general sales activities for review and follow-up.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
Dealer Services Coordinator
Manheim Auto Auction
08.2007 - Current
- Developed and strengthened relationships with dealers by phone, online and at auctions through planned contact and meetings.
- Developed strong relationships with dealers, resulting in increased trust and loyalty from clients.
- Worked with department managers, market sales team and other coordinators to move vehicles through auction process on sale day or posted for online sale.
- Supported the implementation of new software systems that improved overall efficiency within the department.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Marketing Coordinator
Cox Automotive
08.2007 - Current
- Developed visually engaging marketing materials to support product launches and promotions.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Planned and executed internal and external marketing events.
- Tracked and reported on marketing campaign responses.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06.2006
Certificate of Completion - Commercial And Advertising Art
Eastland Fairfield Career And Technical Schools
Groveport, OH06.2006
Skills
- Growth Strategies
- Solution Optimization
- Client Development
- New Hire Onboarding
- Customer Service
- Route Planning
- Product and service knowledge
- After-sales support
- Automotive industry knowledge
- CRM Software Experience
- Teamwork and Collaboration
- Staff training/development
Timeline
Client Solutions Executive
Cox Automotive
08.2007 - Current
Dealer Services Coordinator
Manheim Auto Auction
08.2007 - Current
Marketing Coordinator
Cox Automotive
08.2007 - Current
High School Diploma -
Groveport Madison High School
Certificate of Completion - Commercial And Advertising Art
Eastland Fairfield Career And Technical Schools