Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA QUINN

Plantation,Florida

Summary


Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results. Diligently focused on driving operational successes across the enterprise.

Overview

2026
2026
years of professional experience

Work History

Operations Coordinator Service Recovery Escalations

FedEx
- Current
  • Effective problem-solver who evaluates data, prioritizes needs & works for mutually agreeable resolutions
  • Team collaborator works on S.O.P for operational effectiveness and efficiencies
  • Motivates internal operations, to support problem resolutions
  • Uses broad knowledge of supportive FedEx technology applications
  • Reviews root causes of escalated service failures in order to enhance quality for long term results
  • Well organized; independently productive without supervision
  • Perceptive knowledge of FedEx client’s logistical needs, service expectations, and operational urgencies
  • Engages and values core team connectivity for a motivated work environment
  • Authorized FedEx Representative to publicly assist Better Business Bureau complainants and respond on behalf of the FedEx Brand
  • Empowered to review and mitigate claims and refunds for goodwill resolutions
  • Designated to process issues resolutions as requested by FedEx VP level leadership
  • Team Leader on multiple QDM projects

Specialty Representative

Premier Customer Care (PCC)
05.2011 - 08.2021
  • FedEx Office Director Escalation Team member tasked with providing service failure recovery solutions, when prior tracers have failed
  • Living PSP Ambassador promoter of FedEx positive spirit, personal growth, accountably, and success
  • Participant in Beta program analysis of new mass tracking tool
  • Creator of SOP processes for PCC accounts and maintained team share point site
  • Team leader and Mass Case Tool coaching resource. ~Bravo Zulu Award~ Summer 2015

Customer Service Innovation (CSI)
09.2010 - 06.2012
  • Generated small business revenue by promoting a selection of cross Op-Co services and rates to exclusive accounts via phone channels
  • CSI Team partner in exceeding revenue goals by over 1 million in 2010 and enhancing customer loyalty
  • Training Assistant Domestic New Hire / Off-site special assignment LALRC-Lakeland, FL-
  • KMS training and personal side-by-side coaching ~Bravo Zulu Award~ Spring 2011

Education

Business Management

Strayer University

Bachelors Applied Science - Business Management

Broward College
Fort Lauderdale FL

LINCS Supply Chain Management Certificate - Transportation Operations

Broward College
Florida

A.A. - Accounting

Broward College

Certificate Human Resource Management (CHRM) - undefined

Florida Atlantic University

Skills

  • Proficient user of Salesforce email, Microsoft Office Teams and Zoom applications
  • Cross trained in Claims processing and Revenue Recovery refunds

    • AWARDS

  • Circle of Excellence
  • Bravo Zulu
  • Quality Champion

Timeline

Specialty Representative

Premier Customer Care (PCC)
05.2011 - 08.2021

Customer Service Innovation (CSI)
09.2010 - 06.2012

A.A. - Accounting

Broward College

Certificate Human Resource Management (CHRM) - undefined

Florida Atlantic University

Operations Coordinator Service Recovery Escalations

FedEx
- Current

Business Management

Strayer University

Bachelors Applied Science - Business Management

Broward College

LINCS Supply Chain Management Certificate - Transportation Operations

Broward College

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ANGELA QUINN