Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Radtke

Cornelius

Summary

Dynamic and results-driven professional with extensive experience in assembly and production at TTM. Proven ability to enhance quality control and reduce defects through effective teamwork and adherence to safety protocols. Skilled in operating hand and power tools, while fostering a collaborative work environment that boosts productivity and morale.

Overview

12
12
years of professional experience

Work History

Assembly Line Worker

Davis Tool
07.2021 - 02.2022
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

Jewelry Sales Associate

Fred Meyer
09.2017 - 12.2018
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.
  • Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
  • Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Implemented client follow-up system, strengthening customer relationships and encouraging feedback.
  • Organized promotional events that significantly increased foot traffic on traditionally slow days.
  • Collaborated with management team to improve overall sales strategies and store operations.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Trained new associates in sales techniques and product knowledge, raising overall team's performance.
  • Adapted quickly to new product lines and trends, keeping store's offerings fresh and appealing.
  • Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
  • Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
  • Negotiated with suppliers to secure better pricing, increasing store's profit margins without sacrificing quality.
  • Maintained high level of professionalism and product knowledge, setting standard for sales team.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
  • Fostered welcoming store environment, contributing to significant increase in repeat customers.
  • Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
  • Utilized social media platforms to showcase new arrivals, attracting broader audience.
  • Customized marketing materials to target specific customer demographics, effectively increasing reach.
  • Streamlined checkout process, making transactions smoother and faster for customers.

Manager in Training

Walgreens
01.2011 - 09.2017
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Described product to customers and accurately explained details and care of merchandise.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Customer Service Representative

Walgreens
01.2011 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assembly Line Worker

TTM
04.2010 - 12.2011
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

Education

Associates In Science -

Portland Community College
Portland, OR
09.2014

High School Diploma -

Forest Grove High School
Forest Grove, OR
07.2010

Skills

  • Product assembly
  • Assembly and production
  • Hand and power tools
  • Power and hand tools
  • Production lines
  • Repetitive work
  • Quality control
  • Hand-eye coordination
  • Product inspection
  • Safety protocols
  • Quality inspections
  • Safety procedures
  • Manufacturing experience
  • Equipment operation
  • Assembly instructions
  • Performance improvement
  • Finishing work
  • Machinery operations
  • Manufacturing
  • OSHA compliance

Timeline

Assembly Line Worker

Davis Tool
07.2021 - 02.2022

Jewelry Sales Associate

Fred Meyer
09.2017 - 12.2018

Manager in Training

Walgreens
01.2011 - 09.2017

Customer Service Representative

Walgreens
01.2011 - 09.2017

Assembly Line Worker

TTM
04.2010 - 12.2011

Associates In Science -

Portland Community College

High School Diploma -

Forest Grove High School

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Angela Radtke