Angela Raibon
Burleson,TX
Summary
Dynamic Pharmacy Technician with a proven track record at Costco, excelling in medication dispensing and workflow optimization. Leveraged problem-solving skills and confidentiality adherence to enhance patient care and reduce medication errors. Achieved a significant boost in customer satisfaction and efficiency through meticulous attention to detail and team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Pharmacy Technician
Costco
08.2000 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Drugstore.com
03.1999 - 03.2000
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH 01.2021 - Current
High School Diploma -
Eastern Hills High School
Ft. Worth, TX05-1987
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Order verification
- Secure storage of medications
- Drug interaction awareness
- Updating medication histories
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Bachelor of Science - Health Information Management
Southern New Hampshire University
01.2021 - Current
Pharmacy Technician
Costco
08.2000 - Current
Pharmacy Technician
Drugstore.com
03.1999 - 03.2000
High School Diploma -
Eastern Hills High School