Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angela Rainey

Angela Rainey

East Providence

Summary

Group Manager at HCL Technologies with a strong track record in leading cross-functional teams to execute initiatives that enhance productivity and operational efficiency. Proven success in improving customer relations and client engagement to meet strategic objectives. Expertise in driving results through effective team collaboration and project management.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Group Manager

HCL Technologies
11.2023 - Current
  • Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
  • Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
  • Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
  • Resolved escalated customer issues promptly, maintaining strong relationships with key accounts and preserving brand reputation.
  • Fostered an environment that promoted open communication among team members, resulting in enhanced collaboration and problem-solving capabilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Group Manager

Verizon
05.1996 - 10.2023
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
  • Mentored and supported [Number] [Type] department employees to create strong workplace culture.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Mentored and led new employees to enhance [Type] program production.
  • Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Leveraged industry best practices to optimize program management processes throughout the company.
  • Enhanced client relationships, providing exceptional service and understanding their needs for tailored project solutions.
  • Improved stakeholder satisfaction with regular, transparent communication and updates on project progress.
  • Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Arts - Business Management

Curry College
Milton, MA
05-2013

Skills

  • Customer relations
  • Operations management
  • Client engagement
  • Scope management
  • Problem-solving skills
  • Project leadership
  • Complex Problem-solving
  • Strong analytical skills
  • Training and mentoring
  • Relationship management
  • Client interfacing
  • Monthly reporting
  • Critical thinking
  • Financial analysis and reporting

Certification

ITIL V3 Foundations

Timeline

Group Manager

HCL Technologies
11.2023 - Current

Group Manager

Verizon
05.1996 - 10.2023

Bachelor of Arts - Business Management

Curry College

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Angela Rainey