Angela Ramirez
Summary
Dynamic hospitality professional with a proven track record at Reserve Cut, excelling in reservation coordination and team management. Enhanced customer satisfaction through exceptional communication and strategic seating arrangements, resulting in increased table turnover. Adept at resolving issues promptly, ensuring a seamless dining experience for guests.
Offering strong interpersonal skills and passion for hospitality with readiness to learn and adapt quickly. Brings understanding of guest relations and teamwork, easily acquiring necessary expertise on job.
Overview
3
3
years of professional experience
Work History
Lead Host
Reserve Cut
09.2024 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Increased table turnover rate with effective time management and strategic seating plans.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
Hostess
Casa Limone
07.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Hostess
Atlantic Grill
10.2022 - 06.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Took initial drink orders and relayed information to wait or bar staff.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Business Administration
Baruch
55 Lexington AveSkills
- Seating arrangements
- Reservation coordination
- Team management
- Exceptional communication
- Customer service
Timeline
Lead Host
Reserve Cut
09.2024 - Current
Hostess
Casa Limone
07.2023 - 08.2024
Hostess
Atlantic Grill
10.2022 - 06.2023
Business Administration
Baruch
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