Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Ramsel

Wimauma

Summary

Results-driven Store Manager with extensive experience at Michaels Arts and Crafts, recognized for optimizing store operations and enhancing customer service excellence. Proven expertise in inventory management and staff training has led to substantial sales growth and improved team dynamics. Skilled in visual merchandising and motivating teams, consistently surpassing company objectives through strategic planning and effective sales campaigns. Dedicated to fostering a collaborative environment that prioritizes teamwork and exceptional customer experiences.

Overview

20
20
years of professional experience

Work History

Store Manager

Michaels Arts and Crafts
Fort Worth, TX Tampa
08.2009 - Current
  • Developed strategies to maximize sales and profitability.
  • Directed storewide standards for consistent merchandising performance.
  • Oversaw inventory tracking and conducted physical counts to reduce losses.
  • Updated and maintained store signage and displays.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Recruited, trained and supervised new employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer complaints in a timely manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Homecoming Captain
  • Empowered colleagues through knowledge sharing and skills development.
  • Guided new store managers in their onboarding process.
  • Resolved issues in defective shop locations.

Assistant Store Manager

Michaels Arts and Crafts
Fort Worth
06.2006 - 08.2009
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on store policies, procedures and customer service standards.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Replenishment Manager

Michaels Arts and Crafts
Dallas
05.2005 - 08.2006
  • Provided training for new staff members on operational procedures related to replenishment management.
  • Followed operational guidelines to properly unload and stock merchandise.
  • Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Education

High School Diploma -

Arlington Heights High School
Fort Worth, TX
05-1994

Some College (No Degree) -

Texas Christian University
Fort Worth, TX

Some College (No Degree) -

Tarrant County College
Fort Worth, TX

Skills

  • Sales strategies
  • Inventory management
  • Visual merchandising
  • Staff training
  • Customer service
  • Performance evaluation
  • Operations management
  • Shrinkage control
  • Employee mentoring
  • Staff supervision
  • Store operations
  • Recruitment and hiring
  • Inventory control
  • Team motivation
  • Product merchandising
  • Team building and leadership

Timeline

Store Manager

Michaels Arts and Crafts
08.2009 - Current

Assistant Store Manager

Michaels Arts and Crafts
06.2006 - 08.2009

Replenishment Manager

Michaels Arts and Crafts
05.2005 - 08.2006

High School Diploma -

Arlington Heights High School

Some College (No Degree) -

Texas Christian University

Some College (No Degree) -

Tarrant County College

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Angela Ramsel