Angela Rankin
Mason,MI
Summary
Experienced in administrative and daily operations, with a background in customer service. I am skilled in building and maintaining professional relationships with management, employees, and customers. Focused on achieving company objectives efficiently and within set timeframes. Organized, reliable, and able to work independently.
Overview
20
20
years of professional experience
Work History
Production Coordinator
Ayers Basement Systems
Lansing, MI
01.2021 - 01.2025
- Managed comprehensive oversight of residential and commercial projects, which included securing all necessary permits and ensuring compliance with local regulations
- Scheduled inspections efficiently, helping to maintain project timeliness and avoid costly delays
- Coordinated logistics for each project, ensuring that all materials and resources were in place, which contributed to smooth operations and timely completion
- Collaborated with Michigan Municipalities to guarantee that projects adhered to Michigan Building Codes, thus minimizing the risk of compliance issues
- Communicated regularly with System Design Specialists and customers to confirm project schedules, which helped in building trust and ensuring everyone was aligned
- Oversaw crews and assisted foremen with project planning and coordination, effectively improving teamwork and productivity on-site
- Worked closely with Management to enhance customer satisfaction, which ensured all clients were pleased with the quality of workmanship delivered at each site
Administration Claims Coordinator/Office Manager
ServiceMaster
Mason, MI
01.2020 - 12.2020
- Processed all incoming calls related to disaster events, such as home flooding or fires, ensuring prompt and compassionate responses which helped clients feel supported during difficult times
- Managed compliance tasks for all incoming jobs and claims, overseeing the entire process from start to finish, which streamlined operations and kept everything organized
- Communicated effectively with insurance companies to provide updates on claim statuses, which kept all parties informed and helped expedite resolutions
- Maintained detailed independent job and claim files, documenting all activities related to each case
- Interacted with insurance companies and individuals regarding payment for services, ensuring timely payments and fostering strong professional relationships
- Oversaw office operations and staff management, enhancing team productivity and created a positive workplace environment
- Coordinated Continuing Education classes with the State of Michigan for Insurance Agents, ensuring they received necessary training and compliance with state regulations
- Completed sketches using the Xactimate program, providing accurate assessments that facilitated smoother claims
Administrative Support Associate
Lowes
Lansing, MI
01.2019 - 12.2019
- Assisted with the hiring process by conducting New Hire Orientations, I-9 verifications and drug testing
- Associate schedules and timekeeping corrections in Kronos
- Tracked training activities and completion
- Maintained Associate records and files including Delivery Driver files, making sure they are up-to-date and compliant with the DOT rules and regulations
- Coordinated community events
- Maintained termination files
- Created and deleted Genesis profiles
I.T. Administrative Assistant
Dart Container Corporation
Mason, MI
08.2015 - 01.2019
- Provided administrative support to two Senior Directors, three Directors, three Senior Managers and ten Managers
- Entered information into Fusion Software
- Maintained I.T. organizational charts and staff listings
- Maintained the I.T. department cell phone contract and all usage
- Coordinated the purchase, documentation, and scheduling for the I.T. employees under the Directors’ supervision
- Managed the Plural Sight account for all training needs, generating reports for Directors and Managers to track employee training
- Summarized, reviewed, composed and distributed minutes for staff meetings
- Managed all aspects of office supply inventory and distribution for 500 employees
- Assisted with various administrative tasks related to Operation Management activities, demonstrating versatility and supporting the overall efficiency of the department
Education
High School Diploma -
Mason High School
Mason, MI05.1994
Skills
- Microsoft Office
- Salesforce
- QuickBooks
- Xactimate
- Logistics coordination
- Permit acquisition
- Efficiency optimization
- Production scheduling
- Teamwork and collaboration
- Continuous improvement
Timeline
Production Coordinator
Ayers Basement Systems
01.2021 - 01.2025
Administration Claims Coordinator/Office Manager
ServiceMaster
01.2020 - 12.2020
Administrative Support Associate
Lowes
01.2019 - 12.2019
I.T. Administrative Assistant
Dart Container Corporation
08.2015 - 01.2019
High School Diploma -
Mason High School
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