ANGELA RATKOWSKI
Waterford,WI
Summary
Seasoned Inside Sales Team Lead boasting proven track record in fostering customer relationships, driving sales growth, and leading dynamic teams. Excelled in transforming sales strategies and fostering professional relationships, achieving significant account growth. My skills in leveraging client support and project management helps me exceed sales targets and enhance customer experience. Proficient at utilizing strategic selling techniques and leveraging CRM tools to maximize sales performance. I am recognized for strong communication skills, ability to motivate team members, and commitment to achieving sales targets. My previous roles have consistently demonstrated significant impact on revenue growth through innovative sales strategies and team development initiatives. Seeking a new challenge in my next professional chapter.
Overview
18
18
years of professional experience
Work History
Inside Sales Team Lead
CABLEMASTER LLC.
New Berlin, WI
03.2023 - Current
- Assessing target markets and cold calling.
- Identifying surplus stock and target market, developing team sales strategy to liquidate.
- Quarterly business meetings with main accounts to maintain sales health, and strategize growth.
- Developing and demonstrating effective team communication skills, in person and online.
- Transformed underperforming top accounts into consistent year-over-year growth successes.
- Optimized development and execution of sales plans through SalesForce CRM integration.
- Generating customer RFQs, working with production and engineering teams.
- Training all sales new hires on order entry, scripting, product, and RFQ processes
- Interviewing potential candidates including sales manager, inside sales reps and sales support
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Consumer Sales Team Lead
GENERAC POWER SYSTEMS, INC.
Waukesha, WI
06.2021 - 03.2023
- Contributed to successful task management by coordinating efforts with the supervisor.
- Conducting call calibration meetings with agents to review calls, discuss QA, and coach on areas of improvement.
- Performing one-on-one sit-bys to live call listen and work directly with agents to refine call quality.
- Generated recurring Excel summaries showcasing call volume trends, leads overview, and monthly performance metrics.
- Monitored agent performance metrics to identify areas of improvement.
- Developed training program for agents on updated internal warranty procedures.
- Conducted interviews to assess suitability of candidates for department roles.
- Trained external call center agents to maintain quality and consistency.
- Monitoring call volume and agent availability to ensure proper phone coverage is always maintained through high-traffic times and television media blasts.
- Addressed technical challenges effectively for in-house and remote staff via Teams.
- Drove creative development processes by leveraging past performance indicators to gauge best engagement approaches.
Onboarding Coordinator
GENERAC POWER SYSTEMS, INC.
Waukesha, WI
02.2021 - 03.2023
- Coordinating new hire employment information received from HR and with department supervisors and IT department to align all technical and training needs prior to first day onboarding
- Inquiring on new hire placement and HR information, and ensuring key management teams have all necessary information prior to employee first day
- Organizing and leading team events based on group feedback both on site and off campus
- Ordering, maintaining and distributing all office supplies for the Consumer Sales Department
Consumer Sales Specialist II; Clean Energy Division
GENERAC POWER SYSTEMS, INC.
Waukesha, WI
06.2020 - 05.2021
- Strategically guide customers through the conversation process to answer any general questions and determine which product offering would pair best based on information captured
- Schedule in-home consultations for interested consumers by phone, email or chat discussions; pairing them with the proper Generac professional based on their unique information
- Record keeping and notating all calls and IHC's (appointments) scheduled through CRM system
- Follow up on all assigned leads during off media times by phone and email
- Conduct frequent call calibrations to analyze individual call dynamics, language, missed key opportunities and confirmation that all required key conversation points are followed
- Participated in testing sessions and provided feedback and live call demonstration for Aurora solar tool program
- Leading job shadowing sessions with new employees to provide examples of workflow and call flow
- Participated and provided feedback in warm phone transfer pilot programs with solar installers
Client Consultant-Sales Account Management
MARTIN GROUP DRIVEN BY PEOPLE
Lake Geneva, WI
03.2019 - 06.2020
- Analyze existing lease terms and documents for accounts and gather cost information to find savings
- Conduct Account Review and Proposal Meetings with Buyer/planners to C-level business professionals
- Analyzing accounts and strategizing solutions for client efficiency along with balancing sales profit and customer cost savings
- Prospecting and cold calling through multiple target market segments throughout Southeast Wisconsin and Northern Illinois
- Managed logistics for short-distance travel assignments.
Original Equipment Manufacturer (OEM) Sales Account Manager
INTERTRACTOR AMERICA CORPORATION
Elkhorn, WI
01.2007 - 03.2019
- Generating New customer business by Cold Calling, Trade shows, Linked-In, and current leads
- Leading CSR team through internal process training, continuous improvement, and account profiles
- Directly work with internal and external design engineers for coordination of technical details, drafting new quotations with favorable prototype margin, initiating prototype samples, reviewing CAD documents and BOM's and team planning in accordance with customer project dates
- Growing current million dollar OEM accounts by meeting with key teams to discuss business trends, analyze strategies to increase market share, and cost reduction strategies
- Analyzing monthly/yearly sales budgets and goals, negotiation of cost goals for the customer while maintaining a profitable account for the company
- Communicate extensively with inside sales to align internal strategies and action for account success
- Attend and work trade shows to scope possible new leads, follow market and economic trends, assist on-location with major trade show set-up
Education
Associate Degree - Business Management/Marketing
Gateway Technical College
12.2014
Skills
- Microsoft Office applications
- Client support
- Salesforce CRM Software
- Team Development
- New Customer Prospecting
- Detail-oriented
- Team Mentorship
- Project management
- Professional relationships
- Customer experience
- Communications
- Time management
- Business forecasting
- Pipeline management
- Database management
- Motivational skills
- Multiline phone systems
- Sales staff training
- Cross-functional collaboration
Accomplishments
- The bomb call award 2021
References
References available upon request.
Timeline
Inside Sales Team Lead
CABLEMASTER LLC.
03.2023 - Current
Consumer Sales Team Lead
GENERAC POWER SYSTEMS, INC.
06.2021 - 03.2023
Onboarding Coordinator
GENERAC POWER SYSTEMS, INC.
02.2021 - 03.2023
Consumer Sales Specialist II; Clean Energy Division
GENERAC POWER SYSTEMS, INC.
06.2020 - 05.2021
Client Consultant-Sales Account Management
MARTIN GROUP DRIVEN BY PEOPLE
03.2019 - 06.2020
Original Equipment Manufacturer (OEM) Sales Account Manager
INTERTRACTOR AMERICA CORPORATION
01.2007 - 03.2019
Associate Degree - Business Management/Marketing
Gateway Technical College
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