Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
ANGELA RAU

ANGELA RAU

Yukon

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Adept at problem-solving and delivering exceptional client service, I excelled in fostering customer loyalty and implementing effective marketing strategies. My artistic background enhances my creativity, driving innovative solutions in every project I undertake. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently or as a collaborative team lead/member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

18
18
years of professional experience

Work History

Self Owned

Motley Rose Studio
Yukon
01.2024 - 04.2025
  • Managed daily customer service, inventory management, and marketing operations.
  • Maintained a high standard of customer service through quality assurance checks.
  • Negotiated contracts and agreements with customers.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with local, state, and federal regulations.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Implemented quality assurance processes to ensure product excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Service Representative

Tuesday Morning
Oklahoma City
01.2018 - 04.2020
  • Handled customer concerns and inquiries courteously, and efficiently.
  • I answered the phone and directed calls to the appropriate person through an intercom.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responsible for unloading freight, and maintaining a clean and tidy store.
  • Handled customer transactions efficiently.
  • Designed and installed vignettes for sale promotions.
  • Demonstrated excellent verbal communication skills to interact with customers and management.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers and addressed customer concerns and inquiries courteously and efficiently.
    - Answered phone calls and directed them to the appropriate personnel using an intercom system.
    - Built strong customer relationships and loyalty through effective communication.
    - Responsible for unloading freight and ensuring the store remained clean and tidy.
    - Processed customer transactions efficiently.
    - Designed and installed promotional vignettes for sales events.
    - Demonstrated excellent verbal communication skills when interacting with customers and management.
    - Maintained a thorough knowledge of company products to provide helpful suggestions and recommendations to customers.

Volunteer

Savannah Station Equine Therapy
Yukon
02.2013 - 09.2018
  • Grew ability to work independently while completing assigned tasks without direct supervision.
  • Observed rules and safety regulations of the organization while carrying out assigned tasks.
  • Developed strong communication skills with other volunteers while assisting children with verbal, mental, or physical handicaps.
  • Identified any illness or discomfort of horses in my care and brought it to the attention of the Barn Manager, lead Therapist/Board Member.
  • Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
  • Organized and assisted with events, activities and programs to drive outreach initiatives.
  • Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
  • Provided direct assistance to individuals in need, offering companionship and support.

Resident Artist

Self
El Reno
10.2011 - 01.2015
  • Hand-painted custom Christmas ornaments.
  • Hand sketching life-like portraits of children and beloved pets.
  • Contributed ideas regarding new methods for displaying artwork at events or venues.
  • Assisted visitors in understanding the technical aspects of artworks exhibited.
  • Set up exhibitions of artwork for display and sale.
  • Photographed objects, places, or scenes for reference material.
  • Adapted quickly when presented with new technologies or tools related to art production.
  • Submitted preliminary and finished artwork and project plans to clients for approval, incorporated changes as necessary.

File Clerk

Canadian County Courthouse
El Reno
03.2007 - 05.2007
  • Prepared labels for new files and folders as needed.
  • Created new files when necessary, following established protocols.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Sorted and distributed mail daily.
  • Organized and filed documents according to established procedures.
  • Updated file indexes regularly to reflect changes in content or location of materials.
  • Retrieved requested files from archives or other offsite locations.
  • Verified the accuracy of filing information before indexing documents into the system.
  • Resolved discrepancies between physical files and digital databases.
  • Provided support during document imaging projects by preparing paper records for scanning.
  • Scanned documents into electronic database system for archiving purposes.
  • Performed data entry tasks related to filing activities.
  • Answered inquiries regarding filed materials or their location within the system.
  • Handled confidential material with discretion in accordance with company regulations.
  • Retrieved requested files and delivered to appropriate personnel.
  • Reviewed files to check for complete and accurate information.
  • Pulled files for staff, management and third-party requests.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Responded to requests for file retrieval, ensuring timely and accurate access to documents.
  • Scanned, indexed, and archived documents, ensuring compliance with company policies.
  • Ensured confidentiality and security of all files in compliance with privacy regulations.
  • Operated mechanized files to retrieve records.
  • Added new material to file records or created new records.
  • Scanned or read incoming materials to determine classification or filing.

Education

HIGH SCHOOL DIPLOMA -

El Reno High School
El Reno
05.2002

DIGITAL AND COMMERCIAL ART - ART

Canadian County Technical
El Reno

VISUAL ARTS -

Oklahoma City Community College
Oklahoma City

Skills

  • Customer relations
  • Client service
  • Project management
  • Project estimating
  • Profit and loss
  • Problem solving
  • Customer service
  • Inventory management
  • Visual merchandising
  • Communication skills
  • Contract management
  • Budget development
  • Business management
  • Sales oversight
  • Life cycle project management

Affiliations

I enjoy researching my family history through the Ancestry website, books, and physical documents, updating my family tree as new information is found. In my home studio, I use different mediums and materials to create artworks and mobiles that highlight my love of horses, exotic animals, natural landscapes, and Fantasy. I love to travel with my husband and two sons to exotic destinations, trying new foods and immersing ourselves in the local culture and historical sites.

References

References available upon request.

Timeline

Self Owned

Motley Rose Studio
01.2024 - 04.2025

Customer Service Representative

Tuesday Morning
01.2018 - 04.2020

Volunteer

Savannah Station Equine Therapy
02.2013 - 09.2018

Resident Artist

Self
10.2011 - 01.2015

File Clerk

Canadian County Courthouse
03.2007 - 05.2007

HIGH SCHOOL DIPLOMA -

El Reno High School

DIGITAL AND COMMERCIAL ART - ART

Canadian County Technical

VISUAL ARTS -

Oklahoma City Community College

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