Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Angela Rauch

Mount Vernon,USA

Summary

*Restaurant professional with 7 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Detail-oriented, highly efficient in leading. Able to lift 50+ pounds. Flexible schedule and available for all shifts. *Experienced manager on duty, adept at problem solving, customer service and hiring and training hardworking, quality staff.

*Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

*Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.

*Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

*Knowledgeable Office cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

*Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

16
16
years of professional experience

Work History

Office Cashier

Brookshires
10.2024 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Strengthened customer loyalty by offering personalized assistance in locating desired products or services within the store.
  • Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
  • Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
  • Maintained accurate cash drawer through diligent counting and organization of currency.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Resolved customer disputes calmly and professionally, utilizing effective communication skills.
  • Contributed to an increase in repeat business through exceptional customer service and positive interactions.
  • Answered customer inquiries and clarified details regarding charges.
  • Developed strong working relationships with colleagues to promote a cohesive team environment that fostered collaboration.
  • Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
  • Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
  • Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
  • Ensured security of financial assets with proper handling and storage of cash reserves.
  • Safeguarded sensitive customer information through meticulous handling of personal data during transactions.
  • Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
  • Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
  • Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Manager

Super 8 Motel
01.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers.
  • Improved marketing to attract new customers and promote business.
  • Controlled all aspects of running hotel while owners away in India or out of town.
  • Handle all business payments and payroll while owners were out of country.
  • Supplied schedules to employees and handle PTO requests.

Customer Service Representative

Lowes Home Improvment
11.2023 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Handled returns approprietly and efficently.
  • Watched and recorded attempted theft or fraud transactions.

Assistant Manager

IHOP #3232
01.2012 - 01.2016
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Effectively used items in stock to decrease waste and profit loss.
  • Correctly calculated charges, issued bills and collected payments.
  • Checked in deliveries and signed off on products received.
  • Continually kept carpets and floor clear of debris.
  • Promoted and endorsed the company to bring in new business.
  • Actively complied with all health department regulations and rectified issues immediately.
  • Stocked deliveries in a timely and safe manner.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

IHOP Tyler
11.2008 - 01.2012
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Skillfully anticipated and addressed guests' service needs.
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.

Education

Graduated 8th grade - undefined

Winfield Elementary K-8

9th grade - undefined

Mt. Pleasant High School

Basics - undefined

Northeast Texas Community College

GED - undefined

Northeast Texas Community College
01.2005

Skills

  • Safety-conscious
  • Customer-service focused
  • Vendor management
  • Strong communication skills
  • Natural leader
  • Exceptional problem solver
  • Valid Texas drivers license
  • Adaptable
  • Determined
  • Lifts up to 50 pounds
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Safety-oriented
  • Multi-tasker

Accomplishments

  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Kept labor under budget or 20.5% for 6 months in a row.
  • Controlled food cost under 24.00% as well.
  • Supported all kitchen operations when chef was absent.
  • Maintained daily cleanliness of all grills and fryers.
  • Answered telephone calls and responded to inquiries.
  • Issued payroll
  • Provided scheduling and PTO requests.

Timeline

Office Cashier

Brookshires
10.2024 - Current

Customer Service Representative

Lowes Home Improvment
11.2023 - 05.2024

Manager

Super 8 Motel
01.2016 - Current

Assistant Manager

IHOP #3232
01.2012 - 01.2016

IHOP Tyler
11.2008 - 01.2012

Graduated 8th grade - undefined

Winfield Elementary K-8

9th grade - undefined

Mt. Pleasant High School

Basics - undefined

Northeast Texas Community College

GED - undefined

Northeast Texas Community College

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Angela Rauch