ANGELA R. COLEMAN

• Coordinated daily operations of material handling team at RK Logistics.
• Facilitated the loading and unloading of solar glass and various products to ensure efficient operations.
• Oversaw loading and unloading procedures, optimizing workflow and reducing delays.
• Maintained equipment and ensured compliance with safety standards.
• Monitored performance metrics, identifying key areas for operational improvement.
• Collaborated with team to streamline logistics processes, enhancing overall efficiency.

Updated job knowledge by participating in educational opportunities such as seminars, workshops.

• Operated forklifts for efficient material transportation within warehouse.
• Received and inspected incoming shipments to verify accuracy and quality.
• Maintained inventory levels through regular organization and replenishment of stock.
• Assisted team members with safe loading and unloading of trucks.
• Ensured compliance with safety protocols during all warehouse operations.
• Utilized Oracle and WMS for effective inventory tracking and management.

• Implemented conflict resolution techniques to improve customer satisfaction consistently.
• Responded to inquiries and escalated calls to resolve service concerns effectively.
• Upgraded service offerings by introducing new packages and options.

• Oversaw outbound operations at CDW's western distribution center, ensuring timely shipments.
• Coordinated shipment routing by verifying trailer and flight availability to meet delivery schedules.
• Monitored workflow, implementing changes to maintain uninterrupted delivery services.
• Managed expenses effectively while driving revenue growth for the organization.
• Supervised outbound logistics operations to enhance shipment processing efficiency.
• Trained staff on best practices for packaging and shipping procedures.
• Prepared reports on outbound activities for management review.
• Resolved customer inquiries regarding shipment status and logistics issues.

• Loaded packages onto freight trailers to optimize space utilization and improve delivery efficiency
• Operated freight handling equipment in a safe and responsible manner
• Scanned, sorted, and labeled freight to ensure accurate tracking and organization
• Ensured freight description matched accompanying documentation
• Provided assistance to customers with their transport needs with transport needs to enhance service experience