Angela Reaves

• Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
• Trained new employees on dairy department procedures, resulting in incSupervise and coordinate the activities of dairy farm or processing facility employees.
• Manage work schedules and allocate tasks.
• Train and mentor staff.
• Evaluate employee performance and address any issues.
• Production and Quality:
• Ensure high levels of milk production and maintain quality standards.
• Monitor herd health and implement preventative measures.
• Oversee milk processing, packaging, and storage.
• Implement and maintain quality control procedures.
• Facility and Equipment Management:
• Maintain farm equipment and facilities in good working order.
• Ensure adherence to safety protocols and regulations.
• Manage inventory and order supplies.
• Administrative and Financial Tasks:
• Prepare budgets and track expenses.
• Maintain records of milk production, inventory, and other relevant data.
• Collaborate with other departments to ensure smooth operations.
• Other Responsibilities:
• Stay updated on industry trends
• Ensure compliance with local, state, and federal regulations.
• Implement sustainability practices to reduce environmental impact and promote animal welfare.reased productivity and efficiency.
• Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
• Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
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• Developed and implemented staff training programs to improve overall team performance and productivity.
• Stayed informed about industry trends by attending trade shows or reading relevant publications.
• Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
• Coordinated scheduling of staff members, optimizing coverage during peak hours while minimizing labor costs.
• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full and shopable departments.
• Ordering for the dairy/frozen department, including deli and meat, and maintaining accurate inventory levels.
• Managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

Natural Grocers - Dallas, TX December 2021 to August 2022

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.Assist customers with filing insurance claims for their cell phones and other electronic devices, also provide customers with account updates on the account pay detectable and help them problem solve account issues.
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• Removed damaged, out-of-code, not-in-set and discontinue Drive product availability
• Executing retail merchandising activities in Walmart items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
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• Counted registers and cleaned and secured shop at end of shift.
• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Responsible for selling eyewear products and services
• Utilizing the serve selling strategy
• Serve and sell based on customer needs
• Handling routine supervisory functions
• Opening /closing
• Transaction approvals
• Customer problem resolution

• Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
• Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
• Managed cash register operations accurately, ensuring timely transactions and minimal errors.
• Supported marketing initiatives by distributing promotional materials and organizing special events instore.
• Build and sustain customer-focused store culture to ensure pleasant shopping experience
• Conduct customer needs assessments to identify preferences ant to drive profitability
• Manage store operations with key-holding responsibility; open and close store
• Hold accountability for cashier area, credit card transactions, and daily bank deposits
• Observe and coach associates in sales, recruit, train, supervise and evaluate store team

• Performed customer service activities and initiatives for a broad range of products, services and problem resolution
• Received, investigated and responded to customer inquiries regarding products, services and issues
• Maintained high levels of customer satisfaction demonstrating commitment to quality
• Document customer interactions and completed service requests
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.Manage store operations with key-holding responsibility; open and close store
• Prepare and verify all employee timecards for accurate weekly payroll processing
• Managed merchandising through designing floor layouts, shelving layouts and product displays
• Reduced overhead cost, adhering to budget limits and avoiding employee overtime
• Planned and delegated assignments based on workload assessments
• Hold accountability for cashier area, credit card transactions, and daily bank deposits
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.