Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Red

LITTLETON,CO

Summary

Dynamic Front End Supervisor at ARC Thrift Stores with proven expertise in customer service and cash handling. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to improved performance metrics. Skilled in workflow management and team supervision, fostering a collaborative environment that drives operational excellence.

Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.

Professional healthcare assistant with strong focus on compassionate patient care and effective team collaboration. Adept at supporting medical staff, managing patient needs, and ensuring safe, clean environment. Reliable, adaptable, and consistently delivering results in fast-paced settings. Skilled in patient hygiene, mobility assistance, and basic medical procedures.

Healthcare professional prepared for role with hands-on experience in patient care and support. Known for reliability in team environments and adaptability to changing healthcare needs. Skills include patient assistance, vital signs monitoring, and maintaining patient comfort with calm and empathetic demeanor.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education. Care Coordinationg/ Scheduler. Orientation/ New Hires, Processed Background Checks, CBI, DORA and CAPS. Mitigation Specialist with talent for organizing and scheduling. Strong Fireline and Contents Processing.

Professional with strong background in Water Mitigation, Mold Remediation and Fire Restoration. Skilled in using industry-standard equipment and techniques to efficiently address water damage issues, ensuring property is restored to pre-loss condition. Known for effective team collaboration, adaptability, and consistently delivering results. Demonstrates excellent problem-solving abilities, attention to detail, and commitment to safety protocols.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Supervisor

ARC Thrift Stores
06.2024 - 08.2025
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.of money in the tills and deposits. Maintained the process of closing and opening the store while maintaining the correct paperwork and the correct amount in the tills.
  • Implemented safety protocols for front end, ensuring safe shopping and working environment.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.

Certified Nurses Aide, Med Tech, Food Handler

Morningstar
07.2023 - 12.2023
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
  • Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.

Supervisor, CNA, Med Tech

All The Comfort Of Home
11.2022 - 07.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
  • Participated in ongoing professional development, attending staff meetings and training sessions to stay current on best practices within the nursing profession.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Mitigation Specialist

First General Services
10.2020 - 10.2022
  • Evaluated the effectiveness of existing mitigation measures, suggesting improvements as needed for maximum impact.
  • Contributed to a safer built environment by reviewing development proposals for compliance with relevant hazard mitigation standards.
  • Mitigated environmental impacts by collaborating closely with regulatory agencies during project permitting processes.
  • Supported client success by providing ongoing consultation and technical support in monitoring, maintaining, and updating mitigation strategies as needed.
  • Collected payments and deposits for the company
  • Scheduled employees to do remodels, mitigation, remediation and fire restoration.
  • Enhanced client satisfaction with timely and accurate hazard analyses for various natural and human-made disasters.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Answered telephone and coordinated meetings and conferences.
  • Provided key administrative assistance to senior management.

Education

No Degree - Nursing

Kiamichi Technology School
McAlester, OK
06-2006

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Staff management
  • Listening skills
  • Used MS Applications
  • eRSP Application
  • MyCNA Jobscom
  • Xactanalysis
  • ENCIRCLE and MICA for restoration
  • Multi-Telephone use
  • Cash counting
  • Cash handling
  • Team supervision
  • Performance improvement
  • Hospitality services
  • Employee motivation
  • Training and mentoring
  • Relationship building and management
  • Administrative skills
  • Financial management
  • File management
  • Delegation techniques
  • Sales coaching
  • Fraud prevention
  • Database management
  • Administrative support
  • Systems and software expertise
  • Team building
  • Credit returns processing

Accomplishments

  • Collaborated with team of 14 employees in the development of Mitigation projects.
  • Learned new programs for currant positions
  • Became the Chaplain for the CNA chapter
  • Learned LOCK OUT/ TAG OUT
  • Supervised team of 100 staff members for Supervisor position for Home Health company.

Certification

Certified Nurses Aide

Phlebotomist

Medical Assistant

Medication Technician

Food Handler

LOCK OUT/ TAG OUT

FIRELINE

Chaplain

CPR

HIPAA

Medical Terminology

Veni Puncture

Capillary Performance

Infection Control, Safety Airborne and Blood Pathogens

Medical Law and Legal Ethics


Timeline

Front End Supervisor

ARC Thrift Stores
06.2024 - 08.2025

Certified Nurses Aide, Med Tech, Food Handler

Morningstar
07.2023 - 12.2023

Supervisor, CNA, Med Tech

All The Comfort Of Home
11.2022 - 07.2023

Mitigation Specialist

First General Services
10.2020 - 10.2022

No Degree - Nursing

Kiamichi Technology School

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