Angela Reed
Lansing
Summary
Experienced Assistant General Manager with a proven ability to effectively manage operations, build strong teams, and empower employees to handle business needs. Demonstrating progressive experience, sound judgment, and exceptional problem-solving abilities, consistently exceeding organizational goals. Background in construction and as a licensed builder, bringing a unique skill set to navigate complex projects and deliver successful outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Homewood Suites
11.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
NIGHT AUDITOR
Homewood Suites by Hilton
11.2021 - Current
- Transitioned successfully from entry-level to leadership roles including night auditor and assistant general manager.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
OWNER
JP Contracting
06.2001 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
BARTENDER
Luckys hole in the wall
08.2023 - 09.2024
- Expedited beverage preparation and delivery.
- Ensured compliance with serving policies by supervising customer action
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
SALES MANAGER
Courtyard by Marriott
07.2023 - 11.2023
- Facilitated seamless communication among departments to deliver superior guest experiences.
- Improved client satisfaction by ensuring timely and effective communication.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
HIGH SCHOOL DIPLOMA -
James Madison University
Peachtree City, GABACHELOR OF SCIENCE (B.S.) - HOSPITALITY TOURISM MANAGEMENT
Columbia, Southern University
Orange Beach, Alabama01.2028
Skills
- Staff management
- Inventory control
- Operations management
- Guest relations management
- Reservation management
- Maintenance coordination
Certification
- Driver's License, 05/01/23, 11/01/24
- Residential builder
Personal Information
- Willing To Relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
BARTENDER
Luckys hole in the wall
08.2023 - 09.2024
SALES MANAGER
Courtyard by Marriott
07.2023 - 11.2023
Assistant General Manager
Homewood Suites
11.2021 - Current
NIGHT AUDITOR
Homewood Suites by Hilton
11.2021 - Current
OWNER
JP Contracting
06.2001 - Current
BACHELOR OF SCIENCE (B.S.) - HOSPITALITY TOURISM MANAGEMENT
Columbia, Southern University
HIGH SCHOOL DIPLOMA -
James Madison University
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