Angela Reed-Heath

Executive Assistant /Project Manager

Consortium, Inc

Philadelphia, PA

09.2012 - Current

Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Maintained confidential records and files related to executive operations.
Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Developed effective filing systems for easy retrieval of information when needed.
Monitored incoming emails and responded accordingly in a timely manner.
Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Conducted research on various topics as requested by executives or senior management personnel.
Performed data entry tasks into various software programs including MS Excel spreadsheets.
Assisted in organizing conferences, seminars and other events as directed by the executives.
Managed all aspects of catering needs for special events hosted by the organization.
Answered telephone calls from customers or clients providing assistance where necessary.
Scheduled appointments for executives with external parties such as vendors or suppliers.
Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Coordinated meeting and work schedules for staff teams and executives.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Managed and tracked expenses to meet company budget requirements.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Obtained signatures for financial documents and internal and external invoices.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Leveraged word processing software to create proposals, letters and memos.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Coordinated multiple schedules using online calendaring system.
Compiled meeting agendas and supportive materials ahead of meetings.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Executed special objectives and projects in response to executive team and board member requests.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Drafted reports summarizing progress made on projects for review by executive leadership team.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Facilitated resolution of conflicts between team members when necessary.
Developed and maintained project plans, timelines, and budgets.
Managed multiple projects with competing deadlines simultaneously.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Provided guidance to team members regarding tasks assigned to them.

Office Manager

New Beginnings Holistic Ministry

New Castle, DE

04.2008 - 11.2010

Used judgment and initiative in handling confidential matters and requests.
Prepared meeting agendas and recorded and transcribed minutes.
Reviewed files and records to obtain information and respond to requests.
Interpreted and communicated work procedures and company policies to staff.
Managed, scheduled and coordinated office functions and activities for employees.
Negotiated with vendors to determine optimal material purchase pricing.
Automated office operations for managing client correspondence, payment schedules and data communications.

Coordinator of Administrative

University of Pennsylvania

Philadelphia, PA

04.2001 - 06.2006

Assisted in coordination, direction and fulfillment of special projects.
Arranged travel arrangements and managed company's schedule.
Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
Liaised between employees and upper-level management and resolved issues.
Managed administrative processes and prepared key reports and documentation.
Developed administrative staff skills by providing information, training and coaching.
Enhanced professional growth and development by participating in educational programs and workshops.
Executed or delegated tasks to team members to fulfill project requirements.
Documented and communicated needed actions to management to maintain continuity of work operations.
Facilitated and coordinated administrative support for EMR program.
Compiled information from manual and computerized report records, enabling quick response to personnel requests.

Summary

Overview

Work History

Executive Assistant /Project Manager

Office Manager

Coordinator of Administrative

Education

Associate of Science - Health Care Management

Certificate - Management and Leadership

Some College (No Degree) - Secretarial Studies And Office Administration

Skills

Affiliations

Skills

Timeline

Executive Assistant /Project Manager

Office Manager

Coordinator of Administrative

Associate of Science - Health Care Management

Certificate - Management and Leadership

Some College (No Degree) - Secretarial Studies And Office Administration

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