Angela Reif
Philadelphia,PA
Summary
Experienced professional with a background in pharmacy operations and IT support. Proven track record in optimizing business workflows, managing inventory, providing IT support, and leading projects to successful completion. Looking to leverage skills in a challenging role that combines pharmacy operations and IT expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Business Liaison
Transition Pharmacy
TREVOSE, PA-Pennsylvania
12.2023 - Current
- Identified opportunities for process improvements within the organization.
- Assisted in creating project plans and timelines for initiatives related to business operations.
- Act as the primary point person for development projects essential to the company
- Assist in process optimization to alleviate inefficiencies
- Responsible for project execution, functionality, and maintenance
- Test lead for user-level testing of IT development projects
- Attend pharmacy operations meetings to ensure regulatory and compliance concerns are addressed
- Facilitated communication between departments to ensure alignment with organizational objectives.
- Evaluated existing systems, identified gaps, and suggested solutions to improve efficiency.
- Ensured compliance with relevant laws, regulations, policies, and procedures.
- Organized training sessions for employees on new systems or processes.
- Offered operational assistance and management in coordination with senior managers.
- Managed business operations, warehouse inventory and price negotiations.
Director of Business Operations
Transition Pharmacy
TREVOSE, PA-Pennsylvania
02.2020 - 12.2023
- Lead coordination among operations, technology, and customer service divisions
- Maintain drug list database for accuracy of reporting and pricing
- Formulated policies that guided operations decisions, procedures, and standards.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed relationships with external vendors to support the needs of the organization.
- Led team meetings to discuss project updates, priorities, and potential issues.
- Provided guidance on technical implementations related to business operations initiatives.
- Maintained a comprehensive understanding of industry trends and competitive landscape.
- Evaluated existing systems and processes for effectiveness in order to identify areas for improvement.
- Coordinated training programs designed to enhance employee knowledge of operational procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Monitored medication inventory levels in the facility pharmacy.
IT Support Engineer
Transition Pharmacy
TREVOSE, PA-Pennsylvania
01.2015 - 02.2020
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Pharmacy Technician
Transition Pharmacy
TREVOSE, PA-Pennsylvania
01.2008 - 01.2015
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Skills
- inventory management
- Process optimization
- Data analysis
- Project management
- Vendor relationship management
- IT support and troubleshooting
- IT Hardware assembly and repair
- Customer Engagement
- Staff Mentoring
- Quality assurance and control
Certification
- PTCB Certification
Timeline
IT Business Liaison
Transition Pharmacy
12.2023 - Current
Director of Business Operations
Transition Pharmacy
02.2020 - 12.2023
IT Support Engineer
Transition Pharmacy
01.2015 - 02.2020
Pharmacy Technician
Transition Pharmacy
01.2008 - 01.2015
- PTCB Certification