Angela Reiff
Summary
- Polite and professional costumer service, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 6 years of administrative and customer service experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Side Street Cantina
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Scheduler
Hand and Heart Home Care
09.2022 - 06.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Restaurant Server
Tequila Jalisco Mexican Grill
02.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Office Secretary
Megacasa Real State Company
11.2014 - 01.2021
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Saint Augustine Bilingual High School
San Pedro Sula, HN.11.2014
Skills
- Customer Service
- Customer Support
- Problem-solving skills
- Data Entry
- Communicating with clients
- Call Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Side Street Cantina
06.2023 - Current
Scheduler
Hand and Heart Home Care
09.2022 - 06.2023
Restaurant Server
Tequila Jalisco Mexican Grill
02.2021 - 09.2022
Office Secretary
Megacasa Real State Company
11.2014 - 01.2021
High School Diploma -
Saint Augustine Bilingual High School
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