Angela Reiter
Des Moines
Summary
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Intake Coordinator Supervisor
HOME OPPORTUNITIES MADE EASY, INC
01.2024 - Current
- Develop work plans, assign tasks, and ensure resources are available for employees to complete their work effectively
- Monitor employee performance, provide regular feedback, and conduct performance evaluations
- Communicating company goals, policies, and updates to their team, and relaying employee concerns to upper management.
- Oversees the daily operations of the intake department, ensuring efficient and effective processing of new clients
- Provides guidance, training, and support to intake staff, ensuring they meet performance expectations and follow agency protocols
- Oversees the intake process, from initial contact to the completion of necessary paperwork and data entry
Property & Administrative Services Manager
HOME OPPORTUNITIES MADE EASY, INC
08.2017 - Current
- Establish rental rates, rent increases, and other costs in keeping with budget requirements and HOME, Inc.’s stated purpose
- Show properties and inform tenant/homeownership families of required repairs/improvements. Conduct all final inspections
- Assist in the preparation of an annual budget for the Property Program
- Monitor all property assets and liabilities including monthly property income and expenditures. Advise Executive Director on any needed actions
- Develop working knowledge of resources/programs available for financing HOME, Inc. property activity and to assist moderate to low-income housing concerns
- Research local property conditions and gather necessary data to expand HOME, Inc.’s role in preserving/adding to the Des Moines housing stock
- Attend all relevant meetings, events, and activities
- Identify and inspect available properties/lots and make recommendations for purchase to Executive Director
- Following purchase, identify construction/rehabilitation needs and establish comprehensive action plans for each property including budget, timeline, rehabilitation plan, and use of property after completion
- Create detailed cost estimates for rehabilitation/construction and oversee all contracting
- Inspect all properties, following construction/rehabilitation, and ensure work is completed in a manner consistent with local/state/federal law/codes, HUD standards, and HOME, Inc. policies and values
- Oversee completion of emergency repairs and routine maintenance
- Assist in advertising available positions within the Property department
- Identify and interview qualified candidates for open positions
- Develop and implement effective on-boarding and training practices for new Property staff members
- Review and approve time off, time cards, comp sheets, and terminations (with approval from the Executive Director)
- Supervise/mentor Property staff/volunteers and create a culture of mutual respect/support within the department
- Provide regular and constructive feedback to Property staff on their job performance
- Serve as a knowledgeable and skilled reference for all HOME, Inc. staff on housing construction, rehabilitation/repair, and finance
Office Manager
HOME OPPORTUNITIES MADE EASY, INC
08.2017 - Current
- Direct clients and visitors, allocate client intakes to counseling staff, manage counseling program electronic resource and filing systems
- Manage correspondence, databases, electronic and physical files, and VoIP phone system
- Responsible for maintenance of office equipment, mailing, shipping, supplies, and errands
- Organize meetings and prepare letters, legal documents, presentations and reports
- Assist the HR function by recruiting, reviewing resumes, arranging interviews, onboarding, training and reviewing employee timekeeping reports
- Assist the accounting function by routing invoices, preparing bank deposits and dispersing checks
- Maintain office efficiency and ensure compliance by planning and implementing procedures
- Manages office operations and workflow including all incoming and outgoing communications, answering phones, responding to emails, scheduling meetings, greeting visitors, preparing reports & budgets and maintaining office records.
- Provide comprehensive support services to the Executive Director that ensures outstanding communication and responsiveness
Administrative Assistant
HOME OPPORTUNITIES MADE EASY, INC
08.2016 - 01.2024
- Answering and directing phone calls
- Handling incoming and outgoing mail and faxes
- Drafting and editing emails, letters, memos, and reports
- Managing correspondence and maintaining contact lists
- Greeting visitors and providing general support
- Scheduling appointments and managing calendars
- Organizing and maintaining filing systems (both electronic and physical)
- Coordinating meetings, including booking rooms and arranging logistics
- Preparing meeting agendas and taking meeting minutes
- Managing travel arrangements for staff.
- Preparing documents, reports, and presentations
- Performing data entry and maintaining databases
- Ordering office supplies and managing inventory
- Assisting with expense reports and basic bookkeeping
- Ensuring the smooth operation of office equipment and facilities
Crop Insurance Coordinator
AGRI-BUSINESS INSURANCE SERVICES
01.2016 - 06.2016
- Provided complete and accurate documentation for insured’s files
- Developed working knowledge of all available risk management products
- Responsible for accurately requesting printed documents, special reports, and has the ability to batch and/or spool reports/documents as needed
- Provided good customer service by using appropriate phone, email, and written memo etiquette
- Worked independently and as a team, supports and demonstrates a team environment with all team members
- Prepare accurate crop insurance quotes
Executive Administrative Assistant
CE BY DESIGN, LLC
08.2009 - 10.2015
- Operated office equipment such as fax machines, copiers, computer knowledge on spreadsheets, word processing, and database management
- Answered telephones, took messages, and transferred calls to appropriate individuals
- Set up and maintain paper and electronic filing systems for records, correspondence and other material
- Opened, read, routed and distributed electronic mail and or other materials
- Learn to operate new office technologies as they are developed and implemented.
- Schedule and confirm appointments for customers
- Coordinated webinars and seminars; arranged conference seminars and travel reservations for office personnel.
- Prepare QuickBooks invoices and receipts
Education
Management Associate in Applied Science Degree -
DES MOINES AREA COMMUNITY COLLEGE
ANKENY, IA12.2018
Marketing Associate in Applied Science Degree - undefined
DES MOINES AREA COMMUNITY COLLEGE
ANKENY, IA08.2011
Administrative Assistant Associate in Applied Science Degree - undefined
DES MOINES AREA COMMUNITY COLLEGE
ANKENY, IA12.2002
Skills
- Adaptability
- Attention to detail
- Collaboration
- Communication
- Creativity
- Decision making
- Empathy
- Leadership
- Multitasking
- Positive attitude
- Problem-solving/conflict resolution
- Self-motivation
- Teamwork
- Time management
- Work ethic
Timeline
Intake Coordinator Supervisor
HOME OPPORTUNITIES MADE EASY, INC
01.2024 - Current
Property & Administrative Services Manager
HOME OPPORTUNITIES MADE EASY, INC
08.2017 - Current
Office Manager
HOME OPPORTUNITIES MADE EASY, INC
08.2017 - Current
Administrative Assistant
HOME OPPORTUNITIES MADE EASY, INC
08.2016 - 01.2024
Crop Insurance Coordinator
AGRI-BUSINESS INSURANCE SERVICES
01.2016 - 06.2016
Executive Administrative Assistant
CE BY DESIGN, LLC
08.2009 - 10.2015
Marketing Associate in Applied Science Degree - undefined
DES MOINES AREA COMMUNITY COLLEGE
Administrative Assistant Associate in Applied Science Degree - undefined
DES MOINES AREA COMMUNITY COLLEGE
Management Associate in Applied Science Degree -
DES MOINES AREA COMMUNITY COLLEGE
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