Angela Render
La Grange,GA
Overview
26
26
years of professional experience
Work History
Executive Housekeeper
Hampton Inn By Hilton
01.2022 - Current
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
Director of Housekeeping
Hampton Inn
03.2015 - 01.2022
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
Housekeeping Supervisor
Hilton Garden Inn Hotel
05.2000 - 05.2015
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Room Attendant
Hampton Inn Suites
08.1997 - 03.2000
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Education
High School Diploma -
Greenville High School
Greenville, GA05.1996
Skills
- Maintenance Scheduling
- [Type] Equipment Operations
- Quality Assurance
- Organized Leadership
- Time Management Expert
- Inventory Control
- Laundry operations
- Team building
- Staff training and development
Timeline
Executive Housekeeper
Hampton Inn By Hilton
01.2022 - Current
Director of Housekeeping
Hampton Inn
03.2015 - 01.2022
Housekeeping Supervisor
Hilton Garden Inn Hotel
05.2000 - 05.2015
Room Attendant
Hampton Inn Suites
08.1997 - 03.2000
High School Diploma -
Greenville High School