Angela Rey
Summary
With a unique blend of leadership qualities and an unwavering desire to learn and grow within a management environment, I bring valuable insights into strategic planning and operational procedures. Excellent communication and organizational skills allow for effective conveyance of ideas and coordination of tasks. Ready to leverage and further develop these skills, with a focus on contributing to the success of the team and organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Water Restoration Manager
Fire/Water/Mold Restoration Services
01.2010 - Current
- Manage complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
- Daily oversight of all jobs in production from initial inspection through final billing
- Maintain daily status reports to field personnel and ownership
- Ensure all jobs meet state compliances for OSHA, AQMD & IICRC
- Professional and consistent communication with customers, contractors, vendors and insurance carriers
- Daily collaboration with team and stakeholders to ensure a smooth work flow and completed within budget, troubleshooting issues in the field and continual build a positive morale
- Daily review of all field paperwork and project information uploaded
- Audit and prepare Xactimate estimates
- Prepare billing packages for customers or insurance carriers
- Ensure accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
- Maintain a reputation within the industry as a reliable partner by consistently delivering exceptional results for both policyholders and insurers alike.
- Improve client satisfaction by providing timely updates and consistently meeting project deadlines.
- Coordinate with multiple departments to ensure seamless communication during the claims process.
- Actively participate in industry conferences and workshops to stay current on emerging trends affecting the field of property loss mitigation.
- Present findings from site inspections to clients as part of comprehensive risk assessments that informed their decision-making processes around property investments or improvements.
- Collaborate with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Maintain strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
- Train new staff members in company protocols and best practices, ensuring a high level of service quality.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Establish team priorities, maintained schedules and monitored performance.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
Skills
- Management skills
- Customer service
- Dispatching
- Customer/vendor liaison
- Administrative support
- Insurance Claims processes & procedures
- OSHA/EDD/DIR
- Integrity PEM Payroll
- LCP Tracker Payroll
- DIR Uploads
- MICA
- Xactimate
- SM Connect
- Next Gear – DASH
- Trello
- Work Center 20
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Project planning
- Project management
- Relationship building
- Schedule preparation
- Workforce management
- Emergency response
Certification
- IICRC WRT certified - ACTIVE
Timeline
Water Restoration Manager
Fire/Water/Mold Restoration Services
01.2010 - Current
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