Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Interests
Timeline
Receptionist
Angela Richards

Angela Richards

Mission Bit Instructor/ ITS Help Desk Technician
San Francisco,CA

Summary

Devoted Instructor with outstanding knowledge of curriculum design and deep understanding of Software Development. Proven success in involving all types of students in high school classrooms and working tirelessly for student comprehension. Well-versed in languages such as Python, Java, and C, and developed skills such as multithreading, test implementation and OOP. Excellent customer service skills, superb problem-solving techniques, and practiced soft skills such as patience, communication, leadership, flexibility and conflict resolution.

Overview

1
1
Certification
6
6
years of post-secondary education
1
1
year of professional experience

Work History

Python Instructor

Mission Bit
San Francisco, CA
09.2021 - Current
  • Applied various teaching methods to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Coordinated a room of students and volunteers to further engagement with peers.

ITS Help desk technician

University of San Francisco / Information Technology Services
San Francisco, CA
05.2021 - Current
  • Provided Tier 1 customer support via phone, chat, email and walk-in appointments.
  • Configured hardware and updated software on various systems.
  • Participated in scheduled dorm sweeps to check ethernet, log access points and conduct speed tests.

ITT Lab Supervisor

University of San Francisco
San Francisco, CA
08.2019 - 03.2020
  • Ran an open lab session that instructed students how to utilize 3D printing, laser cutting, and virtual reality.
  • Troubleshooted issues for clients who were utilizing lab technology.

Lab Assistant

Sierra Streams Institute
Nevada City, CA
04.2019 - 06.2019
  • Spent time removing blackberries from the nearby creek and planting willow saplings.
  • Measured turbidity, pH concentration, and the amount of E Coli bacteria present in nearby bodies of water.
  • Charted data in spreadsheets that updated daily.

Graphic Designer

Gold Crush Climbing Gym
Grass Valley, CA
01.2019 - 03.2019
  • Created multiple sources of media to promote this business, including posters, tickets and handbills.
  • Reported website design flaws to the head Graphic Designer.

Education

Bachelor of Science (B.S - Computer Science

University of San Francisco
San Francisco, CA
08.2019 - 05.2022

Associate - Natural Sciences

Sierra College
Grass Valley
08.2016 - 06.2019

Skills

    Group and individual instruction

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Certification

Google IT Support Specialist Professional Certificate

Accomplishments

  • Google IT Support Specialization Certificate
  • Completed Introduction to Cloud Computing through Microsoft Azure

Software

Java

Python

C

Fusion 360

Terminal

Interests

Volunteer Work/ Community Engagement

Writing/ Scripting

Design

Painting

Timeline

Python Instructor

Mission Bit
09.2021 - Current

ITS Help desk technician

University of San Francisco / Information Technology Services
05.2021 - Current

Bachelor of Science (B.S - Computer Science

University of San Francisco
08.2019 - 05.2022

ITT Lab Supervisor

University of San Francisco
08.2019 - 03.2020

Lab Assistant

Sierra Streams Institute
04.2019 - 06.2019

Graphic Designer

Gold Crush Climbing Gym
01.2019 - 03.2019

Associate - Natural Sciences

Sierra College
08.2016 - 06.2019

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Angela RichardsMission Bit Instructor/ ITS Help Desk Technician