Summary
Overview
Work History
Skills
Professional Licensing
Affiliations
Volunteerism / Community Giving
References
Timeline
Generic

Angela Ridgeway

Shelbyville,Indiana

Summary

Experienced Client Service Executive with 29 year track record of providing superb client service and account management. Practiced in introducing new services or products and suggesting solutions to improve the employer and employee experience. Welcomes feedback and team collaboration. Proven skills in developing and deepening relationships with employers. Well-versed in benefit plan options and customizing plans to meet specific employer needs and market demands.

Overview

23
23
years of professional experience

Work History

Employee Benefits Account Executive

BKS Partners
Indianapolis, IN
05.2023 - 12.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Manages all policy activity and stewardship aspects in assigned book of business.
  • Analyzes and reports on relevant claims data for larger accounts, spotting trends and comparing client data to industry benchmarks.
  • Ensures client compliance with respect to benefits and serves as an informed resource to clients on the impact of the ACA and future government changes.
  • Sustains current knowledge of government regulations and ensures legal compliance with FMLA, COBRA, ACA, Employee Retirement Income Security Act (ERISA) and other applicable laws and regulations, including fulfilling reporting and compliance requirements.
  • Promotes a culture of vigilance, accountability, collaboration, strong ethical standards and a high degree of client satisfaction.
  • Maintains a concern for accuracy, timeliness and completion when interacting with clients, the firm and insurance company partners to minimize potential for errors and omissions claims while demonstrating strong organizational skills with a high attention to detail.
  • Manages large accounts without assistance from leadership and/or an Advisor.
  • Reviews existing accounts to determine if additional lines of insurance should be solicited and/or if changes need to be made throughout the year and at renewal.
  • Cultivates strong relationships with insurance company partners.
  • Manages various priorities and adapts to continually changing job responsibilities.
  • Looks for opportunities to improve the firm, Business Segment and processes. Bring issues and discrepancies to the attention of appropriate leadership.

Client Service Executive

Hylant
Carmel, IN
11.2022 - 05.2023
  • Support the Client Executives at the client level by attending all meetings.
  • Drive compliance with Client Engagement Strategy and adherence to Written Service Timeline (WSTL).
  • Delegate appropriate assignments to the internal support team.
  • Work with Client Executive to determine annual renewal strategy and coordinate RFPs with Analysts. Act as first review of proposals prior to submitting to Client Executive.
  • Coordinate and prepare claims analytics with Analyst in accordance with client schedule.
  • Prepare open enrollment materials. Coordinate online enrollment systems with Analysts.
  • Conduct implementation and onboarding meetings with clients as needed.
  • Conduct compliance review/execution meetings with clients (with Client Executive, as needed).
  • Understanding and adoption of Hylant Sales Tools & Processes.
  • Develop an internal and external network of subject matter experts to expand the core knowledge of the Employee Benefits Team.
  • Represent Hylant in the community by participating in community activities.

Employee Benefits Account Executive

USI Insurance Services LLC
Carmel, IN
01.2016 - 11.2022
  • Manage a complex book of business with various funding methods, advanced contract features and structure that requires a higher level of experience, technical expertise and customization.
  • Primary contact between clients and insurance carriers. Provide best in class service to retain clients and drive growth.
  • Provide strong insurance technical expertise to clients and members of the Account Management and Sales Executive team.
  • Manage client renewals. Negotiate terms and conditions with carriers on behalf of clients.
  • Lead client meetings regarding renewals and utilization reports.
  • Champion client cross-selling initiatives and develop customer accounts.
  • Lead client interests in internal USI Technical Resources where appropriate.
  • Represent client interests during internal USI account strategy meetings.
  • Participate in peer review as both participant and reviewer of standard and complex deliverables.
  • Anticipate client needs and identify the strategies to solve them.
  • Prepare materials for client meetings. Including but not limited to agendas, reports, calendars, custom reports, etc.
  • Technical expert for clients and internal team members on all Compliance topics. Includes, but not limited to, ERISA, COBRA, FMLA, 5500s and Health Care Reform.
  • Conduct on site and virtual meetings to communicate or administer benefit plans for clients.
  • Develop employee communications for renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
  • Resolution support and oversight of employee issues such as enrollment and billing issues.
  • Develop and deliver periodic training content to other service team members.
  • Ownership for multiple initiatives and special projects to support the service team.

Office Manager

Norm Street State Farm Agency
Indianapolis, IN
02.2011 - 06.2015
  • Solicit new business sales
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Client Relationship Account Manager

Meritain Health
Indianapolis, IN
04.2004 - 01.2011
  • Served as advisor/healthcare consultant to local and national accounts, composing over $3M in revenue
  • Successfully converted 100% of clients to preferred prescription drug vendor
  • Responsible for creating strategic retention plan for each assigned customer
  • Responsible for achievement of value delivery, plan performance, account management and service results
  • Facilitate RFP process, negotiating stop loss contracts and potential risk
  • Facilitate employee-level communication meetings with clients
  • Provide clients with recommendations for health plan financial savings annually
  • Oversee and provide benefit training/education for new and existing accounts
  • Day to day client contact for issue resolution in implementation, eligibility, claims and report requests
  • Facilitate clients reduction in health plan cost through implementing wellness and disease management plans
  • Manage relationships with consultants and brokers
  • Work collaboratively with internal departments and external vendors to provide clients with a superior experience.

Director of Eligibility

01.2001 - 04.2004
  • Managed multiple departments within the organization
  • Develop new and on-going procedures and policies
  • Managed vendor contracting and relationships
  • Accountable for accurate and timely membership enrollment
  • Supports implementation of new business to include pharmacy benefit manager contract completion
  • Contract Management of approximately 75 individual client contracts with Pharmacy Benefit Managers ensuring the accuracy of prescription drug coverage with alignment to current industry standards
  • Complete job performance evaluations of these positions, including development, retention and termination.

Skills

  • Relationship Management
  • Communication
  • SF / LF / FI Health Plans
  • Contract Negotiation
  • Compliance
  • Strategic Planning
  • PBM / Pharmacy Review
  • Proficient in MS Office Applications: Word, Excel, Power Point, and maintenance of Customer Relationship Management application

Professional Licensing

Licensed Resident Producer (Life, Accident and Health, Property and Casualty)

Affiliations

I enjoy Gardening, Travel, and spending time with Friends & Family

Volunteerism / Community Giving

Community involvement is important to me.  

  • Tri Kappa member since 2022
  • Leadership Shelby County participant since 2021

References

References available upon request.

Timeline

Employee Benefits Account Executive

BKS Partners
05.2023 - 12.2023

Client Service Executive

Hylant
11.2022 - 05.2023

Employee Benefits Account Executive

USI Insurance Services LLC
01.2016 - 11.2022

Office Manager

Norm Street State Farm Agency
02.2011 - 06.2015

Client Relationship Account Manager

Meritain Health
04.2004 - 01.2011

Director of Eligibility

01.2001 - 04.2004

Similar Profiles

CREATE PROFILE
Angela Ridgeway