Angela Riley
Memphis,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
VP Memphis, LLC
Memphis, TN
04.2008 - Current
- Developed policies and procedures related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Analyzed business performance data and forecasted business results for upper management.
- Organized client contracts, records, and reports to strengthen traceability.
- Reviewed accounts for payments received or approved credit arrangements.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Bartlett High School
Bartlett, TN05-1996
Skills
- Complaint resolution
- Quality Assurance
- Training and mentoring
- Customer Relations
- Problem-Solving
- Performance Evaluations
- Workforce Management
- Staff Management
- Decision-Making
- Workflow Management
Timeline
Customer Service Manager
VP Memphis, LLC
04.2008 - Current
GED -
Bartlett High School
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