Angela Ringer
Bedford,IN
Summary
Dynamic Office Manager and Retail Store Owner with a proven track record at Ringer and Daniels, Inc, excelling in organizational skills and customer service. Spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction. Mastered office administration and team collaboration, ensuring seamless workforce management and a loyal customer base through exceptional service and strategic problem-solving.
Overview
21
21
years of professional experience
Work History
Office Manager
Ringer and Daniels, Inc
02.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Store Owner
Memory Lane Scrapbooking
04.2004 - 03.2008
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Trained and motivated employees to perform daily business functions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
Education
High School Diploma -
Jennings County High School
North VernonSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Employee supervision
- Staff management
- Workforce management
- Supply management
- Teamwork and collaboration
- Professional and courteous
Timeline
Office Manager
Ringer and Daniels, Inc
02.2006 - Current
Retail Store Owner
Memory Lane Scrapbooking
04.2004 - 03.2008
High School Diploma -
Jennings County High School
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