Angela Ringland
Technical Writer
Dayton,OH
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Years of experience in the financial industry writing internal documentation based on local, state, and federal regulatory practices. Experience working on time-sensitive processes in keep with internal and external requirements and standards in an Agile environment. Worked closely with Cybersecurity engineers documenting implementation of identity and access management solutions. Core member of the technology governance team, working with functional area leaders to ensure standards and requirements were being met and adhered to. Administrator of online team resources and document repositories.
Overview
27
27
years of professional experience
Work History
Senior Information Security Analyst
Wells Fargo
04.2019 - Current
- Supported the development of a robust information security program through comprehensive documentation and continuous improvement efforts.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Strengthened compliance efforts by ensuring alignment of security documentation with industry standards and regulations.
- Facilitated conference calls and meetings with various team members and business partners for work assignments.
Technical Writer Contractor
Wells Fargo
04.2017 - 04.2019
- Create playbooks based on research of current information security practices; ensure full documentation of all procedures, controls, and policy adherence
- Work with a wide variety of teams and subject matter experts to gather content and locate existing information
- Create procedures based on current information security practices
- Work with subject matter experts in testing and process improvement
- Successfully manage multiple projects with multiple deliverables and aggressive time lines
- Implement documentation standards for documentation projects of all sizes
- Maintain a comprehensive library of technical terminology and documentation
- Analyze documents to maintain continuity of style and content
- Manage updates and revisions to technical documentation.
Technical Writer Contractor
Bank of America
12.2016 - 03.2017
- Teamed with subject matter experts to document new policies and procedures
- Maintained existing document library of policies and procedures
- Successfully managed multiple projects with multiple deliverables and aggressive time lines
- Ensured documentation complied with strict consistency standards for style and content
- Maintained daily, weekly, and monthly detailed status reports for all active projects.
Technical Writer Contractor
Santander Consumer USA
06.2015 - 06.2016
- Researched and documented new and revised scorecard model documentation in accordance with Federal SR 11-7 standards
- Successfully managed multiple projects with multiple deliverables in a fast-paced, dynamic, and aggressive environment
- Collaborated with subject matter experts to develop complex documentation of the creation, use, and development of mathematical models used in decision making and scoring
- Updated and developed sections of the team SharePoint site.
Operations Consultant / Technical Writer
Bank of America
10.2007 - 05.2015
- Researched and documented new and revised policies and procedures for fulfillment, service, and support of the mortgage division
- Successfully managed multiple projects with multiple deliverables and aggressive time lines
- Ensured documentation complied with strict consistency standards for style and content
- Maintained daily, weekly, and monthly detailed status reports for all active projects
- Responsible for onboarding and training of new associates
- Received several recognition rewards for teamwork and performance excellence
- Selected to serve on several special project teams with tight deadlines and complex methodologies.
Documentation and Training Specialist
Accor North America (Motel 6)
Carrollton, TX
02.1997 - 10.2007
- Created and published user guides, training workbooks, and system help files.
- Developed custom training programs, outlines, handouts, and knowledge checks for commercial and proprietary software.
- Created graphics and illustrations for internal publications.
- Conducted training for regional staff and management.
- Managed knowledge library to reflect current policies and procedures.
- Responsible for the installation of IT equipment at franchise locations and corporate properties.
- Two years as a General Manager for locations in Minnesota prior to moving to main office in Carrollton, TX.
- Supervised all aspects of staff hiring to include interview and selection of personnel at corporate-owned property.
Skills
- Expert level Office 365
- Expert level Adobe Acrobat
- Process analysis and design
- Technical expertise
- Problem-solving
- Analytical and Critical Thinking
- Content management
- Best Practices Implementation
- Information Governance
- Procedure Documentation
- Remote Office Availability
- Multitasking
- Flexible and Adaptable
Timeline
Senior Information Security Analyst - Wells Fargo
04.2019 - Current
Technical Writer Contractor - Wells Fargo
04.2017 - 04.2019
Technical Writer Contractor - Bank of America
12.2016 - 03.2017
Technical Writer Contractor - Santander Consumer USA
06.2015 - 06.2016
Operations Consultant / Technical Writer - Bank of America
10.2007 - 05.2015
Documentation and Training Specialist - Accor North America (Motel 6)
02.1997 - 10.2007