Angela Rios
Hamden,CT
Summary
Highly Motivated experienced professional seeking a position as a team member of a dynamic department with an opportunity to apply my superior customer service, professional and organizational skills, Specializing efficiency and problem-solving.
Overview
13
13
years of professional experience
Work History
Clinical Receptionist II
Yale University
04.2010 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Covid-19 Call Center Specialist
Yale New Haven Health System
09.2020 - 06.2022
- Assisted the public by answering questions and responding to inquiries of Covid-19 testing and vaccinations.
- Transferring/ referring the caller to appropriate entities according to the established guidelines.
- Scheduled patients via Epic for COVID-19 testing and vaccinations.
- Verbally Triaged incoming patients before transferring to RN.
- Identifying patient questions, complaints, concerns and overall needs.
Billing Customer Service Representative
Yale New Haven Health System
08.2019 - 09.2020
- Handled a high volume of third party claims, ensuring accurate information submitted to payers via clearing house and or payer intermediary.
- Educated customers about billing, payment processing and support policies and procedures.
- Collecting balances from patients and or facilitating correction of incorrect totals.
- Guided uninsured patients with applying for YNHH program Free Care.
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Medical Referral Specialist
Yale New Haven Health System
02.2017 - 08.2019
- Verified insurance benefits and eligibility for procedures before referring clients.
- Obtained prior authorization for CT scans or MRI procedures.
- Entered data using Epic to document referrals and results.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Unit Secretary Surgical Intensive Care Unit
Yale New Haven Health
03.2016 - 02.2017
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Phlebotomist Pathology Department
Yale New Haven Health System
04.2010 - 03.2016
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Accessioned and recorded all lab specimens from internal hospital and external locations into Epic system. Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified proper storage and transportation of specimens to laboratories.
- Staged specimens in provided testing areas such Microbiology/ Hematology/ other specified areas.
- Provided coverage to accessioner during shortage and or breaks.
Education
High School Diploma -
James Hillhouse High School
New Haven, CTSkills
- Communication
- Organizational
- Time Management
- Attention to detail
- Multitasking
- Customer service
Languages
Spanish
Limited Working
Timeline
Covid-19 Call Center Specialist
Yale New Haven Health System
09.2020 - 06.2022
Billing Customer Service Representative
Yale New Haven Health System
08.2019 - 09.2020
Medical Referral Specialist
Yale New Haven Health System
02.2017 - 08.2019
Unit Secretary Surgical Intensive Care Unit
Yale New Haven Health
03.2016 - 02.2017
Clinical Receptionist II
Yale University
04.2010 - Current
Phlebotomist Pathology Department
Yale New Haven Health System
04.2010 - 03.2016
High School Diploma -
James Hillhouse High School