ANGELA RIOS
Balch Springs,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Patient Care Coordinator
Optum, UnitedHealth Group
03.2023 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service by addressing concerns, answering questions and ensuring satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Sought ways to improve processes and services provided.
- Monitored inventory levels of supplies and placed orders.
PROGRAM ASSISTANT
URBAN INTER TRIBAL CENTER OF TEXAS
06.2016 - 07.2022
- Greeted and assisted potential clients in a courteous and professional manner.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Provided general information on inquiries about the programs available.
- Assisted applicants on eligibility requirements and documents for participation on the Workforce Innovation and Opportunity Act (WIOA) program.
- Assisted with planning and coordinating day-to-day and special program activities.
- Conducted intake screenings, interviews, and determined eligibility with proper documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- General office duties such as scanned/faxed/emailed documents, copies, notarized documents, etc.
- Assisted in coordinating, organizing, and preparing for workshops, job fairs, and outreach events.
- Handled confidential information.
- Authored clear and professional business documents.
- Coordinated logistics for employment and training department, maintaining inventory, stocking supplies and contacting vendors.
Substitute Clerk
DISD
12.2015 - 05.2016
- Greeted and assisted visitors in the office in a courteous and professional manner.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled confidential information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
PERSONAL ASSISTANT
BILLIE BALLENGEE
06.2007 - 12.2015
- Displayed absolute discretion at handling confidential information.
- Assisted in coordinating, organizing, and preparing for various events such as meetings, family gatherings, weddings, baby showers, etc.
- Assisted with day-to-day operations, working efficiently and productively.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Microsoft Office Specialist Certificate - Business Administration
12.2022
Certificate - Business Administration
12.2019
Certificate - Teacher Assistant
06.2015
Skills
- Microsoft Office
- Remote Working Experience
- Multitasking and Organization
- Office Supplies and Inventory
- Staff Support
- US Department of Labor
- Customer Inquiries
- Administrative Support
- Teamwork and Collaboration
- Vendor Relations and Management
Certification
- Notary Public State of Texas, Present - April 2025
- Microsoft Office Specialist, December 2022
- Business Office Specialist, December 2019
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursPaid time offHealthcare benefits401k matchPaid sick leaveWork from home optionCompany CultureCareer advancementPersonal development programs4-day work weekTimeline
Patient Care Coordinator - Optum, UnitedHealth Group
03.2023 - 08.2024
PROGRAM ASSISTANT - URBAN INTER TRIBAL CENTER OF TEXAS
06.2016 - 07.2022
Substitute Clerk - DISD
12.2015 - 05.2016
PERSONAL ASSISTANT - BILLIE BALLENGEE
06.2007 - 12.2015
- Notary Public State of Texas, Present - April 2025
Certiport - Microsoft Office Specialist Certificate, Business Administration
Brookhaven College - Certificate, Business Administration
Eastfield College - Certificate, Teacher Assistant
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