Angela Ritz
Summary
Dedicated nursing leader with excellent management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in PA & WV.
Knowledgeable Nurse Leader with excellent conflict resolution and problem-solving abilities demonstrated across 23-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aesthetic Nurse/Business Owner
Self
11.2023 - Current
- Enhanced patient satisfaction by providing personalized aesthetic consultations and treatment plans.
- Increased overall clinic efficiency by maintaining accurate patient records and coordinating appointments.
- Contributed to a positive work environment through effective collaboration with interdisciplinary team members.
- Administered dermal fillers, neurotoxins, and other injectables for optimal cosmetic results.
- Assisted in the development of marketing strategies to increase client base and promote clinic services.
- Maintained current knowledge of industry trends and advancements through continued professional development.
- Conducted thorough pre-and post-treatment evaluations, ensuring patients were well-informed about procedures and expectations.
- Developed long-lasting relationships with clients, leading to increased repeat business and positive word-of-mouth referrals.
Travel Registered Nurse
Mon Health Medical Center
06.2023 - 04.2024
- Enhanced patient care by efficiently managing multiple cases in high-stress environments.
- Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
- Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
- Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
- Educated patients and their families on health maintenance, disease prevention, and post-discharge care for optimal recovery.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patient needs.
- Increased patient satisfaction by consistently providing compassionate, empathetic care during hospitalizations.
- Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
- Contributed to higher standards of care within the facility by mentoring new nurses and sharing best practices from prior experiences in various clinical settings.
- Championed a culture of continuous improvement within the department by consistently seeking feedback from colleagues and incorporating constructive suggestions into daily practice.
Travel Registered Nurse
Wheeling Hospital
02.2022 - 03.2023
- Enhanced patient care by efficiently managing multiple cases in high-stress environments.
- Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
- Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
- Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
- Educated patients and their families on health maintenance, disease prevention, and post-discharge care for optimal recovery.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patient needs.
- Increased patient satisfaction by consistently providing compassionate, empathetic care during hospitalizations.
- Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
- Participated in ongoing professional development opportunities to stay current with industry advancements and enhance nursing competencies.
Nurse Manager
Allegheny Health Network
01.2017 - 02.2022
- Assisted heavily in hospital achieving ANCC Magnet Recognition in 2021
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Implemented infection control measures, resulting in reduced incidence of hospital-acquired infections.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Championed continuous learning among staff members, organizing regular educational workshops and seminars.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Assistant Nurse Manager
Excela Health Westmoreland Hospital
01.2013 - 12.2016
- Assisted in creating and establishing a Collaborative Care Unit in 2013.
- The Collaborative Care Unit fostered an environment in which all professional healthcare disciplines worked together to meet the goals of the patient, patient care departments, division leadership, and the organization. Through this structure and process, we are able to continually improve nursing outcomes and strengthen the interprofessional collaboration within the organization.
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Improved patient safety through close monitoring of infection control practices within the department.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
- Participated in quality improvement initiatives.
- Supervised, directed, and motivated high-quality performance from nursing staff.
Registered Nurse Supervisor
Excela Health Westmoreland Hospital
05.2011 - 01.2013
- Assume administrative responsibility and authority for the hospital in the directors absence
- Act as a resource, interpret and ensure adherence to Excela Health's philosophy, policies and procedures
- Assist administrative on-call staff for direction/assistance with complex problems, such as emergent surgical cases
- Responsible for coordinating & supervising the staff within the nursing resource pool (76 total employees)
- Bed placement of patients from the Emergency Department according to their acuity
- Develop and implement staffing plan for shift based on patient acuity, patient census and available staff
- Respond to emergency situations (RRT, Code Blue) and assists as necessary
- Work collaboratively with nursing and ancillary staff to solve problems in a fair, consistent manner
Education
Ph.D. - Nursing
Capella University
Minneapolis, MN06.2023
Master of Science - Nursing Administration
Pennsylvania State University
University Park, PA08.2016
Bachelor of Science - Nursing
Pennsylvania State University
University Park, PA08.2014
Skills
- Staff Leadership
- Budget Management
- Staff Coaching and Mentoring
- Department management
- Staff Development
- Performance Improvement
- Budget Planning
- Quality Improvement
- Motivational Skills
- Adaptability and Flexibility
- Problem-solving abilities
- Excellent Communication
Accomplishments
- Assisted two Hospital's in achieving ANCC Magnet Designation
Excela Health Westmoreland Hospital & Allegheny Health Network Jefferson Hospital
- Cameo Of Caring Award
Received at Excela Health Hospital 2012.
Demonstrating excellence in the nursing profession
- Daisy Award
Received at Excela Health Hospital 2014 & Jefferson Hospital in 2020
Recognizes extraordinary nurses
- Nursing Professional Practice Model
Assisted in creating and implementing the
Excela Health Nursing Professional Practice
Model
- Involved in Several Lean Projects
Assisted in developing standard work utilizing LEAN methodology for the primary nurses, technical partners and unit clerks. These were simple written descriptions of the safest, highest quality, and most efficient way known to perform a particular process or task. Also, assisted in implementing the two-bin system, a way of stocking medical supplies in an efficient way to decrease waste.
- Guest Speaker
Guest speaker for The Pennsylvania Action Coalition Team. Discussed the challenges and changes needed in legislative, regulatory, curricula, and insurance reimbursement and credentialing to attract candidates to nursing and to incentivize nurses to advance their education.
- Elected Official
Frazier School Board 2019-2023
Certification
The American Nurses Credentialing Center
Nurse Executive Basic Certification 2021
Timeline
Aesthetic Nurse/Business Owner
Self
11.2023 - Current
Travel Registered Nurse
Mon Health Medical Center
06.2023 - 04.2024
Travel Registered Nurse
Wheeling Hospital
02.2022 - 03.2023
Nurse Manager
Allegheny Health Network
01.2017 - 02.2022
Assistant Nurse Manager
Excela Health Westmoreland Hospital
01.2013 - 12.2016
Registered Nurse Supervisor
Excela Health Westmoreland Hospital
05.2011 - 01.2013
Ph.D. - Nursing
Capella University
Master of Science - Nursing Administration
Pennsylvania State University
Bachelor of Science - Nursing
Pennsylvania State University