Angela Rivas
Mankato
Summary
Dynamic leader with a proven track record at JD's Hideaway, adept in operations management and team leadership. Excelled in staff training/development, enhancing team performance, and fostering strong client relationships. Achieved record-high customer satisfaction scores through strategic leadership and effective communication. Skilled in problem resolution and time management, driving sales growth and organizational efficiency.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
JD's Hideaway
01.2023 - 12.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Assistant General Manager
JD's Hideaway
10.2022 - 01.2023
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved problems promptly to elevate customer approval.
Server
JD's Hideaway
07.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant General Manager
Pure Pleasure
02.2019 - 08.2022
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Education
Associate of Applied Science - Medical Assistant
Globe College
Oakdale, MNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Staff management
- Team leadership
- Staff training/development
- Employee scheduling
- Staff supervision
- Verbal and written communication
Timeline
General Manager
JD's Hideaway
01.2023 - 12.2024
Assistant General Manager
JD's Hideaway
10.2022 - 01.2023
Server
JD's Hideaway
07.2022 - 10.2022
Assistant General Manager
Pure Pleasure
02.2019 - 08.2022
Associate of Applied Science - Medical Assistant
Globe College
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