Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Rivas

Corbin,KY - Kentucky

Summary

Professional with strong background in learning and development, ready to elevate team performance and foster growth. Adept at designing engaging training programs, facilitating effective learning sessions, and utilizing innovative educational tools. Known for strong collaboration, adaptability, and delivering impactful results. Skills include curriculum development, instructional design, and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Plus 20 years in Managing and keep Master License in the Cosmetologist Industry.

Overview

28
28
years of professional experience

Work History

Associate /Learning Ambassador

Amazon.Inc
01.2025 - Current
  • Facilitated onboarding sessions for new employees, ensuring understanding of Amazon's learning culture.
  • Assisted in developing training materials to enhance employee engagement and knowledge retention.
  • Supported team members in utilizing Amazon's learning management systems effectively.
  • Collaborated with cross-functional teams to identify training needs and gaps within departments.
  • Contributed to a positive learning environment by fostering open communication and collaboration among peers.
  • Streamlined onboarding process for new hires, ensuring smooth transition into company culture.

Stow Associate

Amazon
01.2025 - Current
  • Organized and categorized incoming inventory for efficient storage and retrieval.
  • Operated warehouse equipment safely to assist in daily operations.
  • Collaborated with team members to streamline stowing processes and improve workflow efficiency.
  • Conducted quality checks on received goods to ensure compliance with standards.
  • Supported training of new associates on proper stowing techniques and operational procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 490 per hour.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Assisted with the onboarding of new Stow Associates, providing essential training and guidance for successful integration into the team.

Inductor

Amazon
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Youth Counselor

Trosper CGMA
04.2021 - Current
  • Developed and implemented individualized support plans for youth, fostering personal growth and skill development.
  • Coordinated group activities that enhanced social skills and teamwork among participants.
  • Mentored junior counselors, providing guidance on best practices in youth engagement and conflict resolution.
  • Evaluated program effectiveness through participant feedback, leading to improved program content and delivery methods.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Helped youth develop and achieve personal goals with close support.
  • Provided crisis intervention and emotional support to youth.
  • Established and maintained relationships with youth, families and community partners.
  • Created and implemented individualized plans for individual youth.

Cosmetologist

Self-employeed
04.1997 - Current
  • Developed customized hair care and styling solutions tailored to individual client needs.
  • Mentored junior cosmetologists on advanced techniques and industry best practices.
  • Implemented innovative beauty treatments, enhancing client satisfaction and retention rates.
  • Streamlined appointment scheduling processes to improve operational efficiency and customer experience.
  • Trained team members on product knowledge, ensuring consistent service quality across all offerings.
  • Conducted thorough consultations to assess client preferences and deliver personalized results.
  • Maintained up-to-date knowledge of industry trends, elevating service offerings in a competitive market.
  • Collaborated with suppliers to select high-quality products, optimizing inventory management strategies.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Streamlined inventory management processes to ensure adequate stock levels of essential supplies at all times.
  • Fostered a welcoming atmosphere within the salon by engaging with clients and maintaining a positive attitude.
  • Attended industry conferences and workshops to remain current on evolving trends, enhancing service offerings within the salon.
  • Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
  • Increased salon revenue through upselling of premium products and treatments during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Demonstrated thorough knowledge of all salon products and services.

Sortation Associate

UPS
11.2024 - 01.2025
  • Operated sorting machinery to ensure accurate package distribution.
  • Collaborated with team members to streamline sortation processes.
  • Maintained clean and organized work areas to promote safety and productivity.
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
  • Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling.
  • Lifted 50+ pounds using safety lifting belt.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained high level of confidentiality with mail items in line with regulations.

CSR

Senture
04.2023 - 03.2024
  • Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
  • Developed training materials for new staff to improve onboarding experience.
  • Implemented quality assurance procedures to maintain service excellence standards.
  • Collaborated with team members to streamline communication processes, enhancing productivity.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Elementary School Teacher

Little Flock Christian Academy
04.2007 - 04.2009
  • Developed engaging lesson plans tailored to diverse learning styles and needs.
  • Implemented classroom management strategies to promote a positive learning environment.
  • Facilitated student assessments to track academic progress and identify areas for improvement.
  • Collaborated with parents and guardians to foster student development and address concerns.
  • Led curriculum development initiatives that enhanced educational materials and teaching methodologies.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Taught core subjects of math, science, technology, and history.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
  • Mentored new teachers within the school community by sharing knowledge, providing guidance on instructional strategies, and offering ongoing support during their transition into the profession.
  • Designed and implemented reward system to recognize academic effort and achievements, promoting motivational learning environment.
  • Boosted reading proficiency with targeted phonics instruction.
  • Cultivated positive classroom atmosphere, implementing behavior management techniques.
  • Integrated technology and multimedia tools into lessons to enhance student learning.
  • Built positive relationships with parents to involve families in educational process.
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.

Salon Owner/Operator

Self Employed Services
04.2002 - 04.2007
  • Oversaw daily salon operations to ensure exceptional customer service and satisfaction.
  • Developed and implemented marketing strategies to increase brand awareness and client retention.
  • Managed inventory and supplies, optimizing costs while maintaining product quality and availability.
  • Trained and mentored staff on best practices in customer engagement and service delivery.
  • Evaluated staff performance regularly, providing feedback to enhance skills and professionalism.
  • Conducted regular financial assessments to monitor profitability and identify areas for growth opportunities.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Master of Science - Chemistry

Elizabethtown Community And Technical College
Elizabethtown, KY
01-1994

High School Diploma -

Bullitt Central High School
Shepherdsville, KY
05-1992

Skills

  • Adaptive learning
  • Peer mentoring
  • Learning styles
  • Collaborative learning
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Customer engagement
  • Team player
  • Customer service
  • Classroom management
  • Student engagement
  • Group and individual instruction
  • Feedback delivery
  • Training facilitation
  • Critical thinking
  • Attention to detail
  • Decision-making
  • Work Planning and Prioritization
  • Employee development
  • Public speaking
  • Teamwork
  • Organizational skills
  • Team leadership
  • Community outreach
  • Team building
  • Verbal and written communication
  • Effective communication
  • Task prioritization

Accomplishments

  • Supervised team of 15 staff members.
  • Documented and resolved many issues which led to great results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Observed students and documented social, emotional, motor skill, and intellectual developments.
  • Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.

Timeline

Associate /Learning Ambassador

Amazon.Inc
01.2025 - Current

Stow Associate

Amazon
01.2025 - Current

Inductor

Amazon
01.2025 - Current

Sortation Associate

UPS
11.2024 - 01.2025

CSR

Senture
04.2023 - 03.2024

Youth Counselor

Trosper CGMA
04.2021 - Current

Elementary School Teacher

Little Flock Christian Academy
04.2007 - 04.2009

Salon Owner/Operator

Self Employed Services
04.2002 - 04.2007

Cosmetologist

Self-employeed
04.1997 - Current

Master of Science - Chemistry

Elizabethtown Community And Technical College

High School Diploma -

Bullitt Central High School

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Angela Rivas