Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Angela Rivera

Angela Rivera

Buffalo,NY

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 25 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Executive Assistant/Administrative Assistant

Beacon Communities LLC
06.2021 - Current
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Handled complaints and questions, and redirected calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Managed and coordinated schedules, emails, and voicemails for six executives.
  • Answered inquiries, provided direction, and screened over 50 daily callers to ensure timely response and resolution.
  • Greeted and directed over 40 daily visitors to their appropriate location.
  • Attended six weekly meetings between the executives and CEO; followed up on action items.
  • Systematized over ten executive team calendars by scheduling meetings, follow-ups, and coordinating with required participants.

Legal Assistant

Dolce Panepinto
12.2017 - 05.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

Rental Assistance Corporation
01.2008 - 09.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Mueller Services
08.2000 - 01.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Diploma - General Studies

Harrison High School
Harrison, NJ
06.1993

Skills

  • Document Management
  • Office Administration
  • Attention to Detail
  • Proficiency in MS Office
  • Spreadsheet
  • Calendar & Docketing
  • Guest Relations
  • Confidential Information Management
  • Appointment Setting
  • Payment Collection
  • Multi-Line Phone Operation
  • Client Relations
  • Calendar management
  • Customer service
  • Excellent communication
  • Problem-solving
  • Office equipment operation
  • Scheduling appointments
  • Office Management
  • Data Entry
  • Administrative Support
  • Record Keeping
  • Correspondence
  • Executive Support
  • Professionalism
  • Phone Etiquette
  • Office Equipment Maintenance
  • Fee Collection
  • Appointment Scheduling
  • Document Retrieval
  • Mail Routing
  • Document Scanning and Digitization
  • Reception Management
  • File organization
  • Attention to detail
  • Mail handling
  • Multitasking abilities
  • Telephone etiquette
  • Administrative support
  • Administrative Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Executive Assistant/Administrative Assistant

Beacon Communities LLC
06.2021 - Current

Legal Assistant

Dolce Panepinto
12.2017 - 05.2021

Administrative Assistant

Rental Assistance Corporation
01.2008 - 09.2017

Customer Service Representative

Mueller Services
08.2000 - 01.2008

Diploma - General Studies

Harrison High School

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