Angela Rivers
Fort Campbell North,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Remote Call Agent
Liveops
02.2024 - 10.2024
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Adapted quickly to new software updates and technologies to remain efficient in handling customer queries.
Seasonal Remote Worker/Order Fulfillment Associate
Duluth Trading
10.2023 - 01.2024
- Provided exceptional customer service, resolving issues promptly and professionally.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Assisted customers by walking through online ordering processes.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Seasonal Remote/Customer Service Representative
TMS Callcenters
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Buckholts ISD
Buckholts, TXSkills
- Customer relationship management (CRM)
- Salesforce
- Zendesk
- Conflict resolution
- Active listening
- Empathy
- Patience
- Problem-solving
Timeline
Remote Call Agent
Liveops
02.2024 - 10.2024
Seasonal Remote Worker/Order Fulfillment Associate
Duluth Trading
10.2023 - 01.2024
Seasonal Remote/Customer Service Representative
TMS Callcenters
09.2022 - 02.2023
High School Diploma -
Buckholts ISD